Job description
MISSION
AMI sales assistant is the brand's ambassador in-store. He is responsible for customer service in the store while complying with retail process.
- Welcoming clients in store in compliance with AMI’s spirit of service
- Advises customers, offers looks and additional products to give the client a AMI look.
- Development of customer loyalty and customer file. Sales assistant should as well develop their own personal file.
- Follow-up on clients, ensure CRM emails are sent after a visit
- Monitoring of personal KPI's as well as those of the store
- Direct reporting to the store manager and to the assistant store manager
- Respects the application of retail processes in the store
- Ensures customer service meets AMI in-store service standards to guarantee the best service
- Participate in stock management: deliveries, loans, defectives, transfers, cycle counting ...
- Ensures that the store is clean and well organized : product presentation, folding, cleanliness, storage, etc.
- Actively participates in the store's VM implementations and rotations.
- Cashing and management of cashier tools
Job requirements
- Experience in luxury sales and/or designer clothing and familiar with sales techniques.
- Curious and willing to dedicate yourself to a new project.
- Smiling, dynamic, involved, and excellent interpersonal skills.
- Mastering customer service skills and demonstrating ability to foster a customer-service spirit.
- Strong interest and a good understanding of fashion, a strong familiarity with the luxury market and its trends.
- A second language would be appreciated.
Start date : Beginning ASAP - Location : Rinascente Milano
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