PpQuality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side‑by‑side observations, and metric analysis. Through regular side‑by‑side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence. /p h3Key job responsibilities /h3 ul liDefine and implement quality metrics for established workflows /li liCreate prescriptive actions for quality issues /li liPartner with customers, operations and internal support teams to optimize workflow quality /li liConduct side‑by‑side sessions to identify opportunities for workflow enhancement and quality improvements /li liAnalyze data trends and develop solutions /li liMonitor quality performance and coach operations teams /li liCreate and maintain quality metrics reports /li liHandle customer escalations and recommendations /li liEvaluate and suggest improvements for quality tools /li liSupport process documentation and implementation /li /ul h3Basic Qualifications /h3 ul liBachelor's degree or equivalent /li liBusiness English proficiency /li liIntermediate Excel skills (VLOOKUPS, PIVOTS, formulas) /li liExperience in Machine Learning/Data Labeling /li liStrong process expertise in data services /li liExperience in coaching and process improvement /li liAnalytical and problem‑solving capabilities /li /ul h3Preferred Qualifications /h3 ul liExperience with speech or language data /li liAbility to work in ambiguous environments /li liProject management experience /li /ul pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr