People & culture specialist (m/f/x)

Reporting to the People & Culture Manager, the People & Culture Specialist will focus on HR administration and assist in other HR topics such as talent acquisition to onboarding/offboarding, talent management. The role is central in managing end-to-end HR operations, all with an unwavering commitment to our luxury standards and guest service excellence.

HR Administration & Support

Manage and maintain all HR records and personnel files (digital and physical).

Administer the full employee lifecycle documentation, from offer letters and onboarding paperwork to contract amendments and offboarding records.

Support the onboarding process by preparing new hire packets, coordinating first‑day logistics, and ensuring all initial paperwork is complete.

Conduct HR briefing to new employees to make them aware of our People & Culture programs (ALL Heartists, EoE, etc.) and internal procedures.

Assist with compliance checks, ensuring all administrative practices adhere to Italian labor laws and internal guidelines.

Manage staff extra/on‑call requests.

Leave & Absence Management

Monitor and maintain accurate records of employee holidays, sick leave, permits, and other absences.

Ensure employees plan and utilize their annual holiday and permit entitlements within the year.

Proactively follow up with staff and managers to track leave balances and avoid unused accruals.

Liaise with HR Admin team to ensure accurate leave tracking.

Talent Acquisition & Talent Management

Participate and coordinate full life‑cycle recruitment process for hotel positions. Use and master the Application Tracking System (SmartRecruiter) and the follow‑up tracking files, as well as ensure GDPR compliance.

Organize training sessions in collaboration with the L&D teams, external providers, and Arsenale HSE team;
provide administrative support for performance management cycles.

Foster employee retention, wellbeing initiatives, and internal communications about these initiatives.

• Master’s degree in Human Resources or related field.
• At least two years in an HR role within luxury hospitality.
• Good knowledge of HR administration.
• Excellent interpersonal and communication skills.
• Fluent in Italian and English.
• Proficiency with HR systems and tools and MS Office.

A competitive package.

Staff Cantine.

ALL Heartists® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.

Learning & Development: Opportunity to develop your talent and grow within your property and across the world.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.