Social network you want to login/join with: Do you want to work in a Company leader in the renewable energy market? This position is what you are looking for Join an incredible team in the Top 1 manufacturer Position: Field Application Engineer/After-sales Engineer Role: The Field Application Engineer/After-sales Engineer is responsible for providing technical support through onsite activities and remote assistance. They will work with customers or third-party service partners to resolve issues with BESS devices, coordinating with the EU team and HQ to deliver efficient and satisfactory service to our customers in the EU. Key Responsibilities: Management and technical skills in Field Operations: Supervise technical aspects and physical work of all field activities, including commissioning, scheduled, preventive, and corrective maintenance. Focus on resolving after-sales cases by minimizing downtime and optimizing fault resolution times, maintaining good relationships with customers, and sharing information with relevant teams. Monitor and evaluate product performance, collaborating with the monitoring team to analyze BESS device operational data and assess performance, working closely with HQ and the EU Technical Team. Identify technical solutions to resolve issues in collaboration with HQ for swift problem resolution. Complementary Activities: Participate as a technician in commissioning, troubleshooting, and routine maintenance activities onsite. Support help desk team with phone assistance and ticket management. Skill Requirements: Electrical certification compliant with local laws. Proficiency with basic electrical tools such as multimeters and torque wrenches. Ability to read electrical diagrams or relevant work/study background. At least 2 years of onsite experience, including BESS commissioning, electrical device installation, wiring, and commissioning. Proficiency in English (Listening, Speaking, Reading, Writing), including the ability to write formal manuals in English. HSE and PPE Management: Identify risk mitigation strategies and approve operational procedures under the guidance of the HSE Manager to ensure compliance with HSE requirements. Spare Parts and Resource Management: Finalize the spare parts list and manage obsolescence, coordinating with the EU/HQ Tech team on component compatibility. Ensure local teams and service partners have necessary resources and spare parts for operational continuity. Manage mini stock, including receipt, consumption recording, delivery, and replenishment of spare parts. Coordinate with the Technical and Training teams to align field operations with overall service quality. Collaborate with the Service Country local team to ensure smooth technical interventions and repairs. Liaise with EU/HQ technical teams on technical compatibility, replacement parts, and problem resolution. J-18808-Ljbffr