Job Responsibilities
* Provide support and training to the customer service team.
* Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
* Ensure proper implementation of business growth strategies.
* Develop and implement efficient customer success strategies.
* Collect data to clearly understand the needs of the customers.
* Take care of customer satisfaction by coming up with customer support content.
* Discuss points related to customer satisfaction with the higher officials.
Job Skills
* Bachelor’s degree in Business administration or other related courses.
* Proven experience as a Customer Success Specialist or in other relevant roles.
* Knowledge of customer success strategies and sales growth strategies.
* Excellent verbal and written communication skills.
* Inspiring leadership qualities and strategic planning skills.
* Analytical mind and problem-solving ability.
* Good team player and multitasker.
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