Air Logistics Customer Care Specialist
Bentivoglio, Emilia-Romagna, Italy | Frachttransport und Kundenservice | Vollzeit | ITA2173378
Looking for a new challenge? Join our team as an Air Logistics Customer Care Specialist and become part of one of the world's leading logistics companies.
Your Role
In this role, you will assist customers by offering useful information, addressing inquiries, and resolving complaints. You will be the primary point of contact, ensuring that customers are satisfied with our products, services, and features. This role involves maintaining high service standards for both internal and external customers.
Your Responsibilities
* Assist in customer onboarding and implementation to transfer customer requirements into Kuehne+Nagel's systems, ensuring Operational Care & Global Services are informed about deliverables.
* Collaborate in monitoring customer shipments, providing proactive updates and problem-solving to avoid customer complaints.
* Facilitate knowledge exchange with sales and account management teams, ensuring CRM tool updates.
* Focus on ensuring profitability and cost control.
* Support customer inquiry qualification, provide quotations within corporate pricing guidelines, and manage up-selling, follow-up, and closure.
Your Skills and Experiences
* 3 years of experience in freight forwarding.
* Knowledge of air freight transportation is preferred.
* Strong attention to detail, excellent communication, organizational abilities, and problem-solving skills.
* Ability to stay flexible and perform well under pressure.
* Proficiency in both Italian and English
Good Reasons to Join
Kuehne+Nagel is committed to creating a work environment where everyone is welcome and diversity, equity, and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated and valued. The only driver of our selection process is to engage the best Talents to keep on going above and beyond to meet the needs of customers, colleagues and communities we belong.