Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.
Network Analyst Role
The Network Analyst is responsible for ensuring the stability, performance, and security of network services across the region. Reporting to the ROC Infrastructure Team Lead, the Network Analyst supports the design, configuration, maintenance, and troubleshooting of network infrastructure, including local area networks (LAN), wide area networks (WAN), and wireless networks. This role ensures network reliability, optimizes network performance, and resolves network-related issues promptly to support business continuity.
Experience and Qualifications
* Minimum 1+ years of experience in network support or network administration, with firsthand experience in maintaining network infrastructure.
* Knowledge of networking concepts, protocols (TCP / IP, DNS, DHCP, etc.), and network devices (routers, switches, firewalls).
* Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Wireshark, Cattools).
* Experience troubleshooting LAN, WAN, and Wi-Fi issues.
* ITIL Foundation or equivalent certification is preferred.
* Networking certifications (e.g., CCNA, CompTIA Network+) are a plus.
Skills and Competencies
* Network expertise : In-depth understanding of network protocols, architecture, and devices, with the ability to troubleshoot and optimize network performance.
* Problem-solving : Strong analytical skills to identify, diagnose, and resolve network issues promptly.
* Security awareness : Knowledge of network security best practices and the ability to implement appropriate security measures.
* Communication : Clear and concise written and verbal communication skills for collaborating with team members and stakeholders.
* Collaboration : Ability to work effectively as part of a team, sharing information and knowledge.
* Adaptability : Capable of adapting to new networking technologies and changing business requirements in a dynamic environment.
Merlin ValuesWe Care
* Go beyond for guests and colleagues, showing thoughtfulness in every interaction.
* Uphold safety, security, and welfare standards, prioritizing well-being.
* Make a positive impact on the environment and local communities, demonstrating social responsibility.
Own Your Craft
* Continuously develop your expertise, seek growth, and help others grow.
* Listen to feedback and use it to improve performance.
* Stay curious and draw inspiration to stay at the forefront of entertainment.
Drive and Discover
* Take ownership of your work, delivering excellence and focusing on impactful tasks.
* Explore new opportunities for innovation and improved guest experiences.
Go Together
* Build strong, trusting relationships across teams and cultures.
* Collaborate to solve problems, leveraging diverse perspectives.
* Act decisively to drive progress and results.
Enjoy the Ride
* Bring positivity and energy to the workplace, creating a welcoming environment.
* Support others and view setbacks as opportunities to learn and grow.
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