OverviewMission: At Too Good To Go, we aim to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced is wasted, contributing to greenhouse gas emissions.Product: Too Good To Go operates the world's largest marketplace for surplus food, connecting food businesses with consumers who can buy and enjoy it at 50%+ off retail value. We also create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste.Scale: Our community of 133 million registered users and 261,000+ active partners across 20 countries have saved 517+ million meals from waste, avoiding over 1.4M tonnes of CO2e. Partners in North America include Tim Hortons, METRO and Whole Foods Market.Impact: We are a certified B Corp and have been recognised by Fast Company, TIME and Apple for our social impact. We are looking for an exceptional bilingual Customer Experience Specialist (German & English) to join our Global superstar team at Too Good To Go. This role is fully remote within Italy.Your MissionReporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You will inspire and empower them to take action against food waste and to become part of the movement.The Role Will Include ResponsibilitiesBeing the main point of contact for our users and partners, ensuring they receive outstanding customer service by answering inquiries through email, chat and phoneAnswering questions through social media tools (Facebook, App Store, Play Store and Google Reviews)Handle priority situations with high care, and contact users and stores proactively when necessaryHelp build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle using Too Good To GoBe a brand ambassador in all communications with customers, encouraging sustainable behaviourUnderstand and communicate customers\' needs and motivations to internal teams locally and globallyCommunicate in German or English, and, when necessary, utilise translation tools for additional languagesWe Are Looking ForExperience in Customer Service or Account ManagementFull written and verbal proficiency in German and EnglishExcellent communication skills with the ability to set high standardsExperience with CRMs like Zendesk, Salesforce, Hubspot or SAPA team player who helps others, builds positive relationships and resolves conflicts with users and partnersDetail-oriented and able to stay focused through repetitive tasksPrevious experience in a marketplace, large platform, or the food industry is a plusOur ValuesWe win together: We believe in a #oneteam to fight food wasteWe raise the bar: We push for more, work smart and elevate one anotherWe keep it simple: Bold ambitions, simple solutionsWe build a legacy: Proud of the change we're drivingWe care: We look out for each other; doing the right thingWhat We Have To OfferA rare opportunity to work in a social impact company (and certified B Corporation!) with real impactWork with an international community across 21 countries and 1,350+ colleaguesPersonal and professional development in a fast-paced scale-upInclusive culture where you can bring your authentic selfStrong, values-driven team culture with celebrations and caring colleaguesBenefitsWork flexibly: extra parental leave and days off beyond local legislation, and optional unpaid leaveHealth insurance and pension plans (subject to country of employment)Additional days off for significant life eventsCelebrations and social events, monthly community initiatives and volunteer timeEmployee Resource Groups and inclusive programsHow To ApplySubmit your CV and cover letter in English.We only accept applications through our platform; no CV or cover letter via email or LinkedIn messages.#J-18808-Ljbffr