PpLuxpowerTek, founded in 2017, is a leading technology provider in the solar industry, known for its advanced inverter technology. With over 70% of the team dedicated to RD, Luxpower has installed more than 300,000 systems globally across hybrid, off‑grid, AC coupling, and DC coupling scenarios. The company offers a self‑developed platform for accessible monitoring and supports both residential and commercial solutions. LuxpowerTek prioritizes customer satisfaction and innovation, striving to help users harness solar energy for a better life. /ph3Role Description /h3pThis is a full‑time, on‑site role for an Energy Storage System Technical Support Engineer based in Noicattaro, Bari, Italy. The role involves providing technical support for energy storage systems, diagnosing and troubleshooting issues, responding to customer inquiries, and delivering high‑quality service. The engineer will work closely with clients and internal teams to ensure system performance and customer satisfaction. /ph3Key Responsibilities /h3ullibSystem Design Implementation Support: /b Provide clients in Italy and the European region with energy storage system scheme design and implementation guidance; complete remote and on‑site commissioning work, strictly control project delivery quality, and ensure the realization of customer needs. /lilibFault Management: /b Follow up the whole process to resolve customer technical issues, coordinate internal RD teams and external supplier resources, quickly locate and handle faults; output standardized fault analysis reports and put forward targeted improvement suggestions. /lilibTraining Documentation: /b Compile and continuously update technical documents of energy storage products (including installation manuals, maintenance guides, etc.); conduct product training for local installers to enhance their capabilities in installation, commissioning and maintenance. /lilibMarket Feedback: /b Collect on‑site customer demands, pain points in usage and trends of European competitors, compile market feedback reports, and regularly submit them to the RD team to promote product optimization adapted to the European market. /li /ulh3Job Requirements /h3ullibEducation Major: /b Bachelor’s degree or above, major in Power Electronics, Electrical Engineering, Automation, Energy Engineering or related fields is preferred. /lilibProfessional Competence: /b Excellent communication skills, cross‑departmental/cross‑regional coordination capabilities, strong sense of responsibility, and outstanding customer service awareness; able to efficiently cooperate with European customers and partners. /lilibLegal Language Requirements: /b Hold valid legal residence/work status in Italy; Italian must be used as the daily working language (fluent communication, reading and writing required); basic English proficiency (able to read English technical documents and conduct basic business communication). /lilibTravel Requirement: /b Willing to accept short business trips within Italy and short‑term project missions in neighboring European countries. /lilibWork Experience: /b Prior experience in technical support, system commissioning or fault handling in the energy storage industry is preferred; familiarity with core equipment such as energy storage inverters and Battery Management Systems (BMS) is preferred. /li /ul /p #J-18808-Ljbffr