Situated in the heart of Tuscany, Relais Borgo Santo Pietro is a luxury five-star boutique hotel and spa, featuring 22 individually styled rooms and suites, a Michelin-starred restaurant and an elegant Trattoria, a holistic spa, an onsite cooking school, a natural skincare laboratory, an organic farm, and 13 acres of landscaped gardens.
We are seeking a Spa Receptionist ready to join our dedicated wellness team in a serene and refined environment. This role is responsible for delivering a warm, professional welcome, managing bookings efficiently, and ensuring exceptional guest service throughout the entire spa experience. The ideal candidate is polished, service-oriented, highly organized, and passionate about wellness and luxury hospitality.
Key Responsibilities
Guest Experience & Reception
* Welcome guests with a warm, courteous, and professional attitude, ensuring an exceptional first impression of the spa.
* Provide detailed information about treatments, spa facilities, and wellness products.
* Guide guests through their spa journey, from arrival to departure, ensuring comfort and satisfaction at every step.
* Handle guest feedback promptly and professionally, ensuring swift resolution when needed.
Booking & Administration
* Manage spa reservations, daily schedules, and therapist assignments with accuracy and efficiency.
* Process payments, prepare invoices, and maintain accurate financial records.
* Ensure that reception, waiting areas, and retail spaces remain immaculate and welcoming.
* Collaborate closely with therapists and spa management to support smooth operations.
Retail & Product Knowledge
* Promote spa products, including items from our natural skincare brand, providing informed recommendations.
* Assist with inventory checks, restocking, and retail presentation.
* Support monthly sales reporting and contribute to revenue-enhancing initiatives.
Qualifications
* Previous experience as a spa receptionist in a luxury hospitality is preferred.
* Excellent communication and interpersonal skills.
* Strong organizational abilities and attention to detail.
* Passion for wellness, skincare, and holistic practices.
* Professional appearance and polished guest-service etiquette.
* Fluency in English required; Italian is a strong plus.