Job ID: | Amazon Italia Transport Srl
At Amazon, we pioneer.
We also treat every day just like it's day one, and we never sit still while we do it.
Are you up for creating solutions and solving tomorrow's problems today?
Then we have the opportunity for you!
We're seeking an experienced Operations Manager to join our Customer Fulfillment team.
You'll operate out of one of our dynamic Fulfillment Centers – these sit at the heart of Amazon's world-class, rapidly growing business.
They're where we manage our fast-moving inventory and where we developed our smart, industry-leading workflows.
As an Operations Manager, you'll deliver inspiring, supportive leadership for the teams you manage.
But at the same time, you won't shy away from rolling up your sleeves and getting involved whenever necessary.
You'll be directly responsible for managing a team of Area Managers and their direct reports, and you will report to the Senior Operations Manager of your Fulfillment Center.
The quality of your leadership is key to success in this role: you'll motivate and inspire your teams to do their best work, while planning schedules and activities that balance their needs with those of the business.
Another key aspect of your role will be to lead numerous process-improvement projects, aiming to streamline all activities for yourself and the team members you manage.
The ideas, innovations and leaps out of the status quo that you come up with could very well be rolled out across the Amazon network: this immense opportunity is yours for the taking.
Key job responsibilities
Your role will be pivotal in the overall management, control, organization and direction of either Outbound or Inbound operational areas of your FC.
Your responsibilities will include, amongst others:
Maintaining Health and Safety standards within your remit area, while promoting an inspiring Health and Safety culture on-site.
Become a subject matter expert on specific, larger-scale processes and activities within FCs, such as 5S audits.
Manage timely data collection and update operations metrics on an hourly basis in your inventory control and systems environment.
Achieve productivity targets, reduce cost per unit, eliminate errors and ensure an excellent customer experience.
Work closely with other support teams (HR, Finance, Facilities, Safety and Security, IT) on staffing plans, schedules and performance levels.
Implement process change and contribute in cross-functional Six Sigma initiatives within your site and the broader Amazon EU Operations network.
Basic Qualifications
Relevant experience in people and stakeholder management.
Advanced proficiency in verbal and written English and intermediate proficiency in the local language.
Relevant experience in using data or anecdotal evidence to influence business decisions.
Relevant experience in key areas of production and supply chains.
A degree.
Preferred Qualifications
Experience in Lean, Six Sigma and Kaizen techniques.
Experience in a similar logistical working environment.
Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
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We value your passion to discover, invent, simplify and build.
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