For an international real estate company providing advisory, asset management, development and property management services in the student housing sector, we are looking for a Regional Operations Manager for Italy.
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About the Role
As Regional Operations Manager for Italy, you will support, develop and execute the Company’s strategies related to property management operations by directing team members across the assigned portfolio of properties, and by implementing and continually improving the policies, procedures and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.
Key Responsibilities
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- Implement and execute asset operation plans based on the asset strategies developed by the asset management team.
- Ensure that the portfolio and individual communities meet established operational, financial and business performance goals by inspecting properties, reviewing financial, market and operational reports, and developing and implementing appropriate action plans.
- With local Property Operations Managers, develop the annual budgets for the assets comprising the assigned portfolio.
- Oversee achievement of budgeted goals by analyzing and evaluating financial statements, reconciling monthly results against the approved budget.
- Work with the Controller, Asset/Investment Manager and others to address and resolve gaps in the portfolio’s financial performance.
- Provide supportive and inspiring leadership to the team of Property Operations Managers by interviewing, hiring, and training team members, and managing their performance in accordance with Company policies, values, and business practices.
- Develop a positive culture aligned with the brand pillars, fostering a high challenge/high support environment and a platform for success in each market.
- Champion consistency and operational excellence in each community.
- Provide intensive support to new community management hires (onboarding) and support community teams on new openings, including operational planning and preparation and on‑site support.
- Plan and organize on‑site lease‑up operations, including furnishing and make‑ready of a temporary marketing and leasing office, hiring and training lease‑up staff, and implementing lease‑up procedures.
- Stimulate and secure regional cooperation and efficiencies between properties, including cross‑selling, sharing best commercial and operational practices, exchange of staff, purchasing, and vendor/partner sourcing and evaluation.
- Place the customer at the heart of decision‑making, ensuring people and practices are aligned to creating positive, memorable experiences by exceeding expectations.
- Be proactive in striving for continuous improvement through feedback.
About You
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- You bring extensive experience managing multi‑site operations, ideally within real estate, hospitality, PBSA or related sectors. xlwpduy
- You have strong financial capability, commercial awareness and solid change management skills, with the ability to effectively implement change when required.
Regional Operations Manager Italy • L'Aquila, IT
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