Role DescriptionWe are looking for an early- to mid-career IT professional with a solid foundation in Windows and macOS administration and troubleshooting. Experienced in supporting Microsoft 365 and related business applications, with basic networking knowledge. The role provides hands-on and remote support for hardware and software issues across Windows and macOS environments, maintaining a calm, professional, and discreet approach when working with senior and executive stakeholders. The ideal candidate is proactive, eager to learn, willing to travel between sites, and able to escThe role provides end-user support (Help Desk), including the installation, configuration, and maintenance of Windows and macOS environments. Working closely with the IT Operations Executive Support Lead, the role delivers day-to-day technical support as part of the end user team and also to nominated executive Apple macOS end users troubleshooting hardware and software issues and providing high-quality on-site and remote support.Main activities- Provide IT support to users across macOS and Windows environments- Diagnose and resolve common hardware, software, and connectivity issues- Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals- Support users across multiple office locations and occasionally at home- Escalate complex issues to the IT Operations Executive Support Lead as required- Collaborate with the IT Operations Executive Support Lead to resolve technical faults- Log, track, and update support requests in the IT service management system- Support the full lifecycle of IT assets, including setup, upgrades, replacements, and decommissioningDesired qualifications- High School Diploma is mandatory- Bachelor's or master's degree in computer science is a plus- Fluent Italian and English- 3 to 5 (indicatively) years of experience in management and support of a company's digital environment- Knowledge, even if not professional, of programming languages- Knowledge, even if not professional, of IoT environments- MS certifications on client environment is a plus- Mac OS management and use experience is a plus.Copyright 2024 newcleo | All rights reserved#J-18808-Ljbffr