On behalf of our customer, an esteemed Luxury Brand, we are recruiting the following profile in Rome:DEPARTMENT MANAGER / LUXURY BRAND / ROMEResponsibilities:Creates and builds a genuine, attentive and long lasting relationship with customers, based on listening, meeting and exceeding client’s needs and expectationsEnsures compliance of all company policies and proceduresAssesses the effectiveness of the team, and provides the appropriate level of coaching performance feedbackResponsible for opening and closing proceduresManaging budget and KPI’SBusiness development; PR activity; CRM development.Support team management (approx. 10 resources)The ideal candidate will have the following skills, knowledges and experience:Managerial experience with an emphasis on motivating and developing staffStrong customer relationship management and development as well as networking skillsFluent in Italian and EnglishExcellent communication skillsKnowledge of the location