Overview High-End Client Experience & Engagement Project Manager Rome, Italy — Permanent Job — Full Time Reference: BULG09023 Company: Bulgari | Brand: Retail Place of employment: Rome, Italy Contract type: Permanent Job Required experience: Minimum 5 years Work mode: Full Time Published on 07.28.2025 Responsibilities Coordinate the creation and implementation of innovative client experiences and engagement strategies, focusing on HNWI (High-Net-Worth Individuals) and VICs (Very Important Clients). Support targeting strategies for client experiences, including proposing client lists in collaboration with markets and consolidating client profiles (qualitative and quantitative data). Contribute to the design, planning and coordination of exclusive high-end client experiences. Identify and leverage client development opportunities to delight clients, ensuring client activations at key moments and locations. Collaborate on the development of gifting programs for high-value clients. Oversee the annual targets of the Client Journey plan (by market) and follow up with those who have not updated their activations. Collaborate with internal stakeholders (CRM, Marketing, Heritage, Product Business Units, etc.) to ensure clienteling is elevated and consistent across touchpoints. Monitor competitors' activities related to client experiences and provide insights to enhance strategies. Coordinate budget and contracts management. Profile / Qualifications University degree in Business Management or a related field. 6-7 years working experience in a luxury environment. Planning and Project Management capability; related certification will be considered a plus. Good relational and communication skills. Fluency in Italian and English; other languages are a plus. Personal Competencies Client-centric mindset with a collaborative and solution-oriented attitude. Cultural sensitivity. Business awareness. Planning and organization. Attention to detail. Adaptability and eagerness to learn. J-18808-Ljbffr