Job ID: 262106 Date posted: 15/10/2024 What you'll need to have - Good knowledge of retail and/or logistics processes, tools and working methods. - Good knowledge of different leadership styles and how to adapt it according to needs and different situations. - Understanding of budget, cost, and key performance indicators and how to use them to plan, follow up and steer the business. - Understanding and active usage all IKEA manuals, and the relevant Standard Operating Procedures. - Sound understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security. - Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation. - Ability to communicate in English and Italian. What you'll be doing day to day The purpose of the job is to: - Reach excellence in daily running fulfilment unit operations by assigning job duties to co-workers and communicate objectives and goals on a daily basis - Lead, coach and develop the operational teams - Secure all is performed with high quality at lowest possible costs and the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind You will: - Lead the Fulfilment Operations Co-workers in the assigned area of responsibility to secure the highest goods availability, operational readiness always at the lowest possible cost. - Take direct lead with identifying, recruiting, retaining, and developing the many talents in the Fulfilment Operations team, to secure a diverse, high performing team that can execute its assigned responsibilities with confidence and secure the future succession. - Maintain a clean, organized, and safe working environment throughout the unit and secure that the Fulfilment Operations Co-workers work in compliance with IKEA Code of Conduct, internal IKEA regulations and local legislation related to health, safety, security, and the environment. - Secure effective, qualitative, and efficient daily Fulfilment Operations within the assigned area of responsibility by contributing to goal achievement, people, shift and equipment planning, create co-worker’s quality awareness to prevent and reduce damages, drive the implementation of local business plans/projects and analyze existing workload to secure daily volume handling and meet seasonal needs. - Support the implementation of the Customer Fulfilment Sustainability agenda in the assigned unit operations environment. We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA! WORKING WITH US HAS ITS REWARDS Being part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. As part of the team you’ll have access to: - Structured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc) - Wellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. - Healthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€ - Employee discount: 15% on the purchase of IKEA products for personal use - IKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child) - Corporate discounts: you’ll have access to portal dedicated to our co-workers to enjoy discounts for different activities such as travel, leisure, technology and more - Bonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co-workers can be rewarded for how we develop our business together WE CARE FOR PEOPLE