PpJoin to apply for the bIT Manager /b role at bHyperion Materials Technologies /b /p pIT Manager Sintersud will ensure IT operations run smoothly and achieve IT budget targets for Hyperion Sintersud location. Able to perform efficiently in a high-pressure environment and demonstrate excellent problem-solving and decision-making skills. Have a good working relationship with local leadership, Global IT organization, key business stakeholders and end users in Sinetersud Site. /p h3Overview /h3 pThe IT Manager is responsible for ensuring reliable IT operations and effective service delivery in the Sintersud location, aligned with the organization\'s core values and IT strategy. /p h3Essential Duties and Responsibilities /h3 ul liSupport Global IT Services within Hyperion focus by operating within the organization\'s core values and operating principles, providing real-time technical support and analysis for internal and external business users. /li liEnsure the smooth running of IT operations in the field, including user support, IT systems, domain services, communications, and connectivity. /li liProactively work with all roles on the team to provide support as needed to ensure timely resolution of issues. /li liSolve complex problems; take a broad perspective to identify potential solutions. /li liMaintain a high level of knowledge and expertise relative to products, systems, programs, and business processes. /li liIdentify and address user problems, perform follow-up with users to guide and implement recommended solutions. /li liManage crisis situations, which may involve complex technical hardware or software problems. /li /ul h3Qualifications /h3 pEducation and/or Work Experience: /p ul liDegree preferred in a computer systems related field /li liComputer related certifications such as A+, MCP, or similar a plus /li liDegree in a relevant field or equivalent knowledge from previous IT Support experience /li liExperience with IT service delivery, preferably in a global service desk setting /li liTravel may be required to remote offices /li liOn-call availability and weekend work when necessary /li /ul pTechnical Skills: /p ul liExcellent written and verbal communication of technical concepts /li liStrong analytical and organizational skills; ability to manage multiple tasks toward targets /li liAbility to work effectively as part of a team /li liMaintain knowledge of current and new applicable technologies /li liAdvanced knowledge of Windows PC/Server operating systems /li liAbility to install, maintain, upgrade, and troubleshoot hardware workstations, peripherals, printers, scanners, copiers, iPhones, and iPads /li liAbility to lift PCs, servers, etc. as necessary /li liAbility to work with technical and non-technical users /li liAbility to install, maintain and troubleshoot industrial IT equipment /li liExperience with Italian Industry 4.0 audits is preferred /li liKnowledge of Microsoft Active Directory, Office 365, OneDrive, SharePoint preferred /li liKnowledge of M3, SQL Server is preferred /li liKnowledge of Antivirus support, backup and recovery is preferred /li /ul h3Job Details /h3 ul liSeniority level: Entry level /li liEmployment type: Full-time /li liJob function: Information Technology /li liIndustries: Industrial Machinery Manufacturing /li /ul pLocation: Sant’Agata de’ Goti, Campania, Italy /p /p #J-18808-Ljbffr