Costa ambassador

Questa posizione è in Costa Crociere S.P.A.

Riassunto dell'opportunità da parte della Joinrs AI : Costa Crociere cerca profili con diploma di scuola secondaria o laurea in Turismo, Lingue o Discipline Umanistiche e almeno 1 anno di esperienza in Retail/Sales . La figura supporterà la promozione e vendita di esperienze a bordo, collaborando con diversi dipartimenti per incrementare i ricavi. Sono richieste ottime competenze comunicative e la conoscenza di inglese e italiano a livello C1, oltre a una seconda lingua europea (francese, tedesco o spagnolo a B2). La posizione offre un ambiente inclusivo e la possibilità di crescere in un gruppo internazionale.

Il processo di selezione sarà interamente gestito da Costa Crociere S.P.A..

Questa opportunità è disponibile su Genova - Italy, Milano - Italy, Roma - Italy, Napoli - Italy.

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# Explore Your Potential

READY TO DISCOVER AN OCEAN OF OPPORTUNITIES?

Embark on this journey with us and experience a world within a world.

Who we are

Ahoy, global community! With 17000 professionals from +70 countries, we're a tight-knit crew that celebrates uniqueness. Our ship is fueled by trust, transparency, and positive vibes. We value every voice and create an inclusive workplace that reflects the world we explore.

What makes you unique

• Secondary school diploma or degree in Tourism, Languages or Humanities
• At least 1 year experience in Retail/Sales with strong interpersonal skills
• English and Italian at C1 level, plus an additional European language (French, German or Spanish at B2 level)
• Strong communication and storytelling skills
• Customer-oriented mindset and stakeholder management abilities
• Time management and planning capabilities

Live your ambition, lead your impact

You will act as a key reference point to promote onboard experiences, inspiring guests to try our variety of products and services.

You will contribute to onboard revenue growth within the Sales department, in line with the company strategy and collaborate with Land Experience, Restaurants, Wifi and Bar departments to boost sales and achieve target goals.

Guest engagement & promotion

• Identifying and engaging potential customers using a combination of proactive (push) and reactive (pull) strategies
• Presenting and promoting onboard products and services (Land Experiences, Restaurants, Wifi and Beverage packages) through effective storytelling to stimulate guests' interest and desire to explore new experiences
• Acting as a connector between guests and onboard departments, redirecting them to the most suitable services based on their needs

Revenue generation & onboard visibility

• Boosting onboard revenue through cross-selling and up-selling techniques across different touchpoints
• Ensuring visibility and presence in key areas of the ship to maximize guest engagement
• Leveraging knowledge of guest profiles and onboard offerings to personalize recommendations

Collaboration & impact

• Supporting onboard teams and business owners to enhance overall performance and guest satisfaction
• Acting as an ambassador of Costa values and culture, embodying W.I.D.E.R. traits

Safety Culture & Awareness

You will contribute to maintaining a safe and compliant environment by adhering to safety procedures and promoting the company's safety culture onboard

Bring your ambitions to life. Join us and discover our ocean of possibilities!

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[#LI-REMOTE] [#J-MCITY]