Hybrid - Entry Level - Customer Service Representative (CSR)
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Location: Sewell, NJMid-shift, one weekend day requiredStarting at $20/hour + Bonus Potential
Fast-paced role. Big impact. Strong benefits.
If you enjoy solving problems, communicating with clients and service providers, and keeping operations running smoothly—this could be your next move.
Overview
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients’ brand standards.
We believe great service starts with great people—and we invest in teams that care about doing things right.
What You’ll Do
Play a key role in supporting clients, Independent Service Providers (ISPs), and internal teams to ensure services are scheduled, dispatched, completed, and documented accurately. You’ll help keep work orders moving, maintain strong communication across teams, and ensure service levels are met nationwide.
Interact professionally with NEST team members, NEST of Florida, 20 Digits Technology, ISPs, and clients
Communicate daily via phone, email, text, and messaging platforms
Receive and respond to work order inquiries from clients, providers, and internal teams
Ensure client satisfaction through timely, detailed responses to service requests and issues
Maintain and meet all external client SLAs by prioritizing work appropriately
Dispatch ISPs for HVAC services and update all parties accordingly
Schedule services with providers and client locations
Follow up and confirm completed services with ISPs and locations
Gather required paperwork, signed work orders, and invoices for billing
Maintain accurate notes and updates in System Z
Monitor work order health and ensure nothing falls through the cracks
Understand System Z terminology, grids, and work order statuses
Ensure all details needed for dispatching, quoting, and NTE adjustments are collected
Support onboarding and hiring of new ISPs for coverage across the U.S.
Identify provider performance issues and escalate when needed
Meet departmental KPIs and quality standards
Maintain professional phone and email communication at all times
Support new programs, projects, and high-visibility work orders
Provide backup support to other departments during high-volume periods
Keep organized documentation so all parties stay informed
Busy? Absolutely. Boring? Never.
Who Thrives in This Role
Organized multitaskers who can manage multiple work orders at once
Strong communicators who remain professional with clients and providers
Team players who collaborate across departments
Problem-solvers who can think quickly and make decisions
Detail-oriented individuals who enjoy process and structure
Starting at $20/hrBonus opportunities40 hours Vacation + 32 hours Personal (Year 1)40 hours Paid Sick TimeMedical plans – NEST helps cover the cost401(k) with company matchEmployer-paid life insurance ($15,000)Employee Assistance Program (EAP)Optional Dental, Vision, Pet Insurance, Legal & Identity ProtectionCompany-sponsored engagement & philanthropic events
Our Values
Innovation: Delivering real cost-saving strategies through technology and operational excellence
Helping: Supporting our clients, communities, service providers, and employees
Together: Building trusted partnerships through respect, teamwork, and exceptional service
Equal Opportunity Employer
NEST is proud to be an Equal Opportunity and Equal Pay Employer. We are committed to creating an inclusive workplace and provide reasonable accommodations for qualified individuals with disabilities.
Pre-Employment Requirements
Before officially joining NEST, candidates must successfully complete:
A pre-employment skills assessmentBackground checkDrug screening
How to Apply
If you want solid pay, great benefits, and a role where your work makes a real difference every day—apply today.
We can’t wait to meet you.
Motivations
Peer Recognition: Inspired to perform well by the praise of coworkers
Goal Completion: Inspired to perform well by the completion of tasks
Financial: Inspired to perform well by monetary reimbursement
Ability to Make an Impact
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Experience
Licenses & Certifications
NEST is an Equal Opportunity Employer: This employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, please review the Know Your Rights notice from the Department of Labor. xjrgpwk
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