Location: Roma, Italy Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Roma hosts the commercial offices to be close to Costumer and Public Administration. OVERALL PURPOSE OF THE JOB / RESPONSIBILITIES Develop close and confident relationship with Customers to satisfy their needs. Manage communication and relation with the Customer. Take total ownership on Customers’ Purchase Orders (PO) from their date of receipt to their delivery and invoicing. Co-ordinate the order treatment with appropriate Account Managers, Technical Consultants, Sales Operations, Planning department and Logistics. Is responsible for Customers’ satisfaction and Service Excellence in terms of order treatment & follow-up from Customers’ point of view. MAIN ACTIVITIES / TASKS Tasks Act as main interface with Customers, Account Managers and Technical Consultants during customer’s purchase order treatment. Is fully responsible for order management once PO is in. Translate customers’ Purchase Orders in Thales order entry systems to allow treatment by Planning dept. Plan the Sales Orders shipment date with the Manufacturing site as per Customer’s requested delivery date Acknowledge Customer’s Purchase Order within 48 hours from its date of receipt Coordinate Customers’ executable for Sales Order production (artwork validation, specific payment conditions, input files ) Relay information to/from Customers versus Planning dept. Follow up the Sales Orders until their shipment and invoicing, in a proactive mode Is in charge of Customers’ complaints registration and follow up Contribute to the short-term billing forecast exercise in volume and to its achievements Ensure that Customers’ Purchase Orders are entered into the backlog, in an accurate and timely matter Is responsible for updating the ERP order entry with any change linked to current Sales Orders to insure backlog report accuracy Send the agreed reports to Customers Attend some Customers’ meetings, assist Customers when visiting Thales facilities Follow Risk Order procedure ref WGSCH30003, when necessary Inform Sales Operations on the receipt of non-forecasted Customers’ PO Select the supitem in the Sales Order according to the data given by the Supply Chain REQUIREMENTS Knowledge International sales administration and logistics (Letter of Credit, Payment Terms, Customs Rules ) System Tools : IT Literate (Microsoft Pack Office,) ERP knowledge is a plus Skills Customer oriented and availability Good organization skills Self-initiatives Stress resistant Team player Good at interpersonal-& intercultural communication English (oral and written) and another language, according to the covered area Internal/external interface Planning dept., Studio, Sales Operations,, Account Manager, other Customer Service representatives/Managers, Logistics, Credit Management, Finance, Technical Consultants Customers, external control companies (Veritas, ), Chamber of Commerce. when applicable Education, qualifications, and special training College Education and above. Other job features Visits to Customers or Corporate trainings might imply travels abroad. Miscellaneous - It is the responsibility of all employees to follow the procedures and instructions that are designed in accordance with the ISO certifications and to ensure the quality of the products and/or services provided is maintained and continuously improved. - It is the responsibility of all employees to comply with Health and Safety Legislation and Company Policy; for maintaining safe working conditions including equipment; for drawing attention to hazards and to take reasonable care of themselves and others. You must ensure that all necessary safety devices and protective equipment is used and co-operate in the operation of the Safety Policy.