PpMax Mara Fashion Group, an Italian House of Brands, Family Owned Since 1951, is seeking a Help Desk Attendant. /ppPassion, commitment, and tradition have created a unique fashion style, with 10 Main Brands and over 60 different Collections finding common ground in quality, style, and respect for distinctive features. /ppThe company operates in 105 countries with over 5,500 employees and more than 50 Departments, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, and BI. /ph3Job Description /h3pThe Help Desk Attendant is responsible for ensuring effective first-level support to office-based and retail users to resolve technical problems. Core responsibilities include analyzing user requests, supporting users to resolve minor problems, qualifying and addressing incidents, monitoring incident resolution, and communicating progress to users. /ph3Qualifications /h3ulliActs as the first point of contact for internal customers and provides level I technical assistance via telephone and/or email. /liliAnalyzes requests by formulating relevant questions and/or activating remote diagnostic procedures. /liliIdentifies ideal and effective solutions to ensure business continuity. /liliGuides internal customers in resolving problems. /liliFollows procedures for escalating unresolved issues to other IT functions. /liliProvides accurate information on IT products or services under management. /liliTracks and records events, problems, and solutions. /liliMonitors and updates internal customers on assistance ticket progress. /liliCollects feedback and suggestions from internal customers and reports them to the development team. /liliIdentifies and suggests improvements to procedures. /liliEnriches the knowledge base by recording problems and solutions. /liliPromotes role learning through proactive, team, and digital activities. /liliAdopts behaviors and promotes actions for Sustainable Development. /li /ulh3Seniority Level /h3ulliEntry level /li /ulh3Employment Type /h3ulliFull-time /li /ulh3Job Function /h3ulliInformation Technology /liliRetail Apparel and Fashion /li /ul /p #J-18808-Ljbffr