Le Dune Piscinas is a 5-star luxury resort with 28 rooms and suites, three restaurants, an American bar, spa and gym, library, outdoor cinema, conference room, outdoor pool and common areas that invite contemplation. It is situated in southwestern Sardinia, 80 km (just over an hour) from Cagliari airport, in the centre of the Costa Verde, 47 km of wild and spectacular coastline in the municipality of Arbus. This is the other Sardinia, the one reserved for lovers of nature and luxurious and exclusive isolation from the world.Job Opportunity – Reception Manager Le Dune Piscinas – 5 Luxury Resort|Sardinia
Role Description
We are seeking a dynamic Reception Manager to join our team on a full-time basis for the next season, will offer a seasonal contract from May 2026 to November 2026, with the possibility of renewal at the end of the season and potential conversion to a permanent contract thereafter. As Reception Manager, you will be responsible for overseeing and coordinating all reception activities, ensuring that every guest receives a warm, professional, and welcoming experience. Your role includes providing guests with information, assisting with their needs during their stay, and maintaining high standards of guest service to ensure a comfortable and enjoyable experience for all visitors.
Qualifications
· Experience in guest satisfaction, customer satisfaction, and customer service
· Experience in managing receptionist duties and training staff
· Knowledge of foreign languages is required: English is mandatory, German and French highly desirable
· Bachelor's degree in Hospitality Management
· Experience in luxury hospitality industry.
Role Objectives:
· Manages guest check-in and check-out, ensuring an efficient and pleasant process
· Responds to guest questions and requests
· Handles guest complaints, attempting to resolve problems in a timely and satisfactory manner
· Creates a positive and welcoming atmosphere for guests, making them feel welcome and comfortable
· Supervises and trains front desk staff, ensuring that they provide high quality service
· Creates and assigns shifts, ensuring adequate service coverage
· Monitors staff performance and provides constructive feedback
· Oversees the booking office and assist their operators with the daily duties
· Is responsible for the hotel's payments and, therefore, manages and verifies them and carries out the daily cash closing, ensuring accuracy and compliance with procedures.
Key skills and competencies:
· Excellent communication and public interaction skills
· Strong customer service orientation and skill in problem solving
· Leadership, organizational and management skills
· Ability to work in a team and under pressure
· Knowledge of Rooms management and service in the luxury segment.
Minimum requirements:
· Flexibility to work evenings, weekends, and holidays
· Minimum 2 years' experience in the role
· High school diploma: degree in Hospitality Management preferred
We Offer:
· Accommodation is provided for the entire duration of the season
· At the end of the season, the employment relationship may be extended to the closing period, with booking activities to be carried out at the company's registered office or another location to be determined
· Opportunity to grow professionally in a luxury resort environment
· Salary commensurate with experience and level of expertise.
Contratto di lavoro: Tempo completo
Retribuzione: €1.800,00 - €2.000,00 al mese
Benefit:
- Alloggio
Sede di lavoro: Di persona