H3Salesforce Functional Support Specialist /h3pContract | GeekSoft Consulting | Italy /ppPosted On /ph3Job Information /h3pTechnology /ppWork Experience 4-5 years /ppState/Province Agrigento /ppCity Assago /pp20090 /ph3Job Description /h3ulliHelp design, build and continuously improve the clients online platform.br/liliResearch, suggest and implement new technology solutions following best practices/standards.br/liliTake responsibility for the resiliency and availability of different products.br/liliBe a productive member of the team.br/li /ulh3Requirements /h3ulli4–5+ years of overall IT experience with strong hands-on expertise in ServiceNow development.br/liliProven experience in ServiceNow Sales and Order Management (SOM) and CPQ implementations.br/liliDesign, develop, configure, and support ServiceNow solutions with a focus on Sales and Order Management (SOM) and CPQ modules.br/liliCollaborate with business stakeholders, architects, and functional teams to gather requirements and translate them into scalable technical solutions.br/liliConfigure and customize workflows, catalog items, business rules, UI policies, client scripts, Flow Designer flows, integrations, and automation solutions.br/liliImplement and support CPQ functionalities, including product configuration, pricing models, quote generation, and order orchestration.br/liliDevelop and maintain integrations with CRM, ERP, and third-party systems using REST/SOAP APIs and Integration Hub.br/liliParticipate in solution design, code reviews, testing, deployment, and release management activities.br/liliTroubleshoot platform issues and provide timely support and resolution.br/liliEnsure compliance with ServiceNow best practices, governance standards, and security guidelines.br/liliCreate and maintain technical documentation, knowledge articles, and operational procedures.br/liliWork effectively within Agile/Scrum teams across global environments.br/liliStrong understanding of: Service Catalog, Flow Designer, Integration Hub, Business Rules, Client Scripts, UI Policies, Script Includes, ACLs, REST/SOAP Integrationsbr/liliExperience with order management lifecycle and quote-to-cash processes.br/liliFamiliarity with Agile methodologies and DevOps practices.br/liliStrong analytical, debugging, and problem-solving skills.br/liliExcellent verbal and written communication abilities.br/liliStrong interpersonal and stakeholder management skills.br/liliExposure to telecom, manufacturing, or enterprise sales domains is an added advantage.br/liliExperience with CRM platforms such as Salesforce is beneficial.br/liliKnowledge of ITSM, CSM, FSM, or other ServiceNow modules is a plus.br/liliStrong collaboration and teamwork mindset.br/liliAbility to work independently and manage multiple priorities effectively.br/liliProactive attitude with a continuous learning mindset.br/liliCustomer-focused and consultative communication approach.br/liliBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.br/li /ulbPreferred Certifications /bulliServiceNow Certified System Administrator (CSA) /liliServiceNow Certified Application Developer (CAD)brbr/liliA challenging, innovating environment.br/liliOpportunities for learning where needed.brbr/li /ul #J-18808-Ljbffr