Description
:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities:
1. Develops talent, including proactive sourcing of candidates
2. Manages client traffic, engaging and appropriately routing clients, and fostering client retention
3. Manages business results through formalized management routines and coaching
4. Creates a world class client experience environment
5. Manages market-level initiative prescribed by market leaders
6. Drives operational excellence by engaging employees on business strategy
7. Manages organizational priorities and effective execution
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
8. Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
9. Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
10. Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
11. Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
12. People Manager & Coach: Knows and develops team members through coaching and feedback.
13. Financial Steward: Manages expenses and demonstrates an owner’s mindset.
14. Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
15. Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.
Required Qualifications:
16. 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team
17. Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client
18. Collaborates effectively to get things done, building and nurturing strong relationships
19. Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives
20. Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
21. Communicates effectively and confidently and is comfortable engaging all clients
22. Has the ability to learn and adapt to new information and technology platforms
23. Applies strong critical thinking and problem-solving skills to meet clients' needs
24. Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
25. Efficiently manages time and capacity
26. Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment
27. Can interpret performance results, find opportunities to drive success and hold others accountable to results
28. Can be flexible to work weekends and/or extended hours as needed
Desired Qualifications:
29. 1+ years of management experience including hiring, coaching and developing direct reports
30. Experience in financial services and knowledge of financial services industry, products and solutions
31. Experience working in an environment with individual and team goals where goals were routinely met or exceeded
32. Bilingual skills
Skills:
33. Coaching
34. Customer Service Management
35. Customer and Client Focus
36. Performance Management
37. Talent Development
38. Business Operations Management
39. Recruiting
40. Result Orientation
41. Risk Management
42. Sales Performance Management
43. Inclusive Leadership
44. Leadership Development
45. Prioritization
46. Problem Solving
47. Referral Management
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:1st shift (United States of America)Hours Per Week: 40Pay Transparency detailsUS - CA - Alameda - 2218 Otis Dr - SOUTH SHORE BC (CA4147), US - CA - Emeryville - 4120 San Pablo Ave - EMERYVILLE BC (CA4137), US - CA - Oakland - 303 Hegenberger Rd - OAKLAND INDUSTRIAL CENTER BC (CA4141), US - CA - Piedmont - 345 Highland Ave - PIEDMONT BC (CA4205)Pay and benefits informationPay range$73,500.00 - $106,500.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.