Keliweb, part of Team.blue provides web services, tailoring custom offers to develop, grow, and support Clients' digital activities. Hosting-oriented services suitable for both those who are just starting out and those who need advanced plans to grow their business.
Position
Technical Customer Support - Shift Worker
Responsibilities
- Provide first and second-level technical support through the ticketing system and, when necessary, phone contact with customers regarding technical and administrative matters.
- Provide administrative support before and after sales/renewals.
- Coordinate with Keliweb PU teams and Authorities for assistance related to domains and additional services.
- Develop solutions based on defined project specifications.
- Be responsible for implementation, documentation writing, and knowledge transfer.
- Manage customer evaluation systems.
- Use customer service and business intelligence tools.
Requirements
- Excellent command of main IT tools and good understanding of the internet environment.
- Excellent communication skills.
- Strong analytical and problem-solving abilities.
- Goal-oriented mindset.
- Knowledge of sales techniques.
- Good English language skills.
- Knowledge of WordPress is appreciated.
- Familiarity with Joomla and PrestaShop is a plus.
- Knowledge of main web protocols (HTTP/HTTPS, IMAP/POP3/SMTP, FTP) is preferred.
- Recommended knowledge of SSL certificates, DNS systems and record types, and use of dig for name resolution.
- Knowledge of WHOIS systems.
- Excellent analytical skills.
- Understanding of customer satisfaction principles.
- Ability to work effectively in a team, both in-person and remotely.
- Strong problem-solving attitude.
Availability to work on shifts, Monday to Sunday, from 8:30 AM to 00:00 AM.
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