YOUR IMPACT
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As a Senior Service Manager, you will lead end‐to‐end service delivery for strategic enterprise customers, shaping service excellence across a global portfolio. You'll act as a senior escalation point, a strategic advisor, and a driver of service transformation—enhancing customer satisfaction, operational performance, and long‐term business value.
WHAT THE ROLE OFFERS
Full accountability for service delivery, SLA performance, and customer satisfaction
Leadership of strategic service improvement initiatives, including optimization, automation, and tooling enhancements
Executive‐level engagement through QBRs, governance, and trusted advisory relationships
Coordination of global cross‐functional delivery teams and oversight of major incidents
Opportunity to standardize and enhance service management frameworks and best practices
Coaching and development of Service Managers and delivery leaders
WHAT YOU NEED TO SUCCEED
Bachelor's degree in IT, Business, or related field
10–15+ years' experience in IT Service Management with enterprise customers
Proven track record managing large, complex managed services environments
Strong expertise in ITIL-based service governance (ITIL certification preferred)
Ability to lead global teams and influence senior stakeholders
Excellent communication, analytical, and problem‐solving skills
Additional certifications such as PMP, Lean, or Six Sigma are an advantage
ONE LAST THING