On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).
Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.
Job Description:
Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.
Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides “Manager on Duty” coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.
Missions Description:
1. Stock Management & Logistics:
• Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.
• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.
• Organize inventory management (weekly cycle counts and annual inventory).
2. Process/Internal Control:
• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).
• Be responsible for staff training on policy & process.
3. Care Services (Repairs & Returns):
• Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.
• Review after-sales reports and initiate action plans as needed.
• Be responsible for staff training on Care Services guidelines.
4. Till & Cash Management:
• Supervise till operations.
• Be responsible for expense control.
5. Store Systems Referent:
• Be the referent for all “back-office” tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store.
• Realize ad hoc demands concerning equipment/application access in E-services.
• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.).
6. Facilities Management:
• Supervise supplies needs (uniform/consumable supplies).
• Maintenance and store upkeep.
Profile Required:
This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:
1. Strong understanding of Customer Service needs and Customer priorities.
2. Innovative, proactive, and strategic.
3. Team-focused with a desire to collaborate effectively.
4. Organized, methodical, and rigorous.
5. People management skills.
6. Communication skills.
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