On behalf of a retail luxury company, we are looking for a Store Operation Manager (new Opening luxury boutique Malpensa).Reporting line: Hierarchical, Store Director / Assistant Store Director & Functional, Country Operation Manager.Job Description:Directly reporting to the Store Director, the Store Operation Manager effectively ensures the smooth running of the day-to-day retail operations of the store, with the objective of facilitating sales, delivering exceptional service to customers, and implementing business driving initiatives.Being the owner of operational excellence, he/she constantly seeks to improve in-store processes by developing and implementing innovative initiatives and action plans. He/she provides "Manager on Duty" coverage (Assist. Store Director) and helps to develop a collaborative and positive working relationship with the wider management. He/she supports client experience by assisting Managers and S.A on the sales floor as needed. He/she will receive advanced training by HQ and participate in punctual seminars.Missions Description:Stock Management & Logistics:• Supervise, support, and organize the team for all incoming and outbound physical and IT merchandise flows (receiving, follow-up of orders, ticketing, transfers, and shipments, etc.), including e-commerce shipping to Regional Digital warehouse.• As the referent on Care & Quality, be responsible for the appropriate application of storage rules, stock procedures, and best practices by all team members to strengthen loss prevention: in particular, manage the annual BISE (Best In Stock Excellence) certification.• Organize inventory management (weekly cycle counts and annual inventory).Process/Internal Control:• In charge of all SOPs (Standard Operational Procedures) related to Boutique Operation (implementation, updates).• Be responsible for staff training on policy & process.Care Services (Repairs & Returns):• Supervise all after-sales requests: monitor client correspondence and follow up with administrative tasks.• Review after-sales reports and initiate action plans as needed.• Be responsible for staff training on Care Services guidelines.Till & Cash Management:• Supervise till operations.• Be responsible for expense control.Store Systems Referent:• Be the referent for all "back-office" tools (Shop In Dior / Xpert, CARE, Dior in Stock, Census/Cycle Count): ensure staff training, adoption, and correct use in the store.• Realize ad hoc demands concerning equipment/application access in E-services.• Support the Digital Coordinator to deploy retail special projects when needed (Dior Star, Personalization, Omnichannel services, etc.).Facilities Management:• Supervise supplies needs (uniform/consumable supplies).• Maintenance and store upkeep.Profile Required:This role is best suited to a candidate with a (FRONT) managerial position, ready to work on weekends. We also require him/her to hold the following qualifications and attributes:Strong understanding of Customer Service needs and Customer priorities.Innovative, proactive, and strategic.Team-focused with a desire to collaborate effectively.Organized, methodical, and rigorous.People management skills.Communication skills.#J-18808-Ljbffr