Ph3Job Info /h3 ul liJob Category Marketing /li liContract Type Permanent Contract /li /ul h3Job Description /h3 pbWho we are /b /p pAmplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,300 professionals everyday in a network of 9,700 points of sale across 26 countries, give back the joy of hearing, feeling and living to thousands of people across the world. In Amplifon we believe people are the most important component of our success. Thanks to our best‑in‑class Hearing Care Professionals and front and back‑office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it’s only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career. Aligned to this goal, we offer a hybrid working policy, allowing employees to work 9 days/month remotely. /p pWhat we are looking for /p pYou will work in our Headquarters as bGlobal Customer Intelligence CRM Insights Manager /b, being in charge of gathering, analyzing, and interpreting customer data at global level to provide invaluable insights and recommendations to Regions and Countries. This pivotal role is instrumental in comprehending customer behavior, preferences, and needs, serving as the cornerstone for developing impactful marketing strategies and enhancing overall customer usage. You'll work with a talented team of engaged professionals, acting as the Global Center of Expertise (CoE) for corporate, regions country stakeholders, starting from your direct manager (bFederico Flussi, Global CRM Customer Intelligence Associate Director /b) and his team (4 colleagues). Collaborating seamlessly with various departments, the Global Customer Intelligence CRM Insights Manager aligns customer insights with our business goals and objectives, with the final aim to extract business insights and optimize offering and sales revenue performance, through a holistic approach on data analysis (product sales, price elasticity, seasonality, competitive benchmark), KPI monitoring and dedicated reporting. /p h3Your Tasks, Goals Responsibilities /h3 ul liPeople management, ensuring project objectives effectively and efficiently: provide clear direction and ongoing support, coordinate tasks, ensure seamless communication and that all deliverables are on time and meet the highest standards of quality. /li liAnalyze data from multiple databases to drive optimization and improvement of business insights. /li liTranslate data insights into compelling and to the point recommendation and output for marketeers and other stakeholders. /li liLead regular product/pricing/revenue analyses, KPI monitoring reporting. /li liClassification: internal. /li liExtract data to create ad‑hoc analyses that enable deeper understanding of specific business questions. /li liCreate and design data flows starting from a data warehouse having a clear understanding of data structure and joint implementation using SQL language (Python is a plus). /li liDesign, Build and Maintain Business KPI dashboards starting from raw and non‑homogeneous data, to ensure data quality, enrichment and readability. /li liGather customer insights from Speech Analytics. /li liAct as a point‑of‑reference, for the whole Global CRM Team, with Global IT to plan and prioritize CRM projects and activities, optimizing resources and budget allocation, taking accountability for all the activities related to Data Governance and Data Rooms. /li /ul h3We would love to get you on board with us if you: /h3 ul liHold a University Degree in Mathematics, Statistics, Engineering, Economics. /li liHave at least 6 years of experience in working with large data sets and in building statistical models and dashboards. /li liHave advanced skills in Excel, Power BI or other BI systems/data analysis tools. /li liHave advanced skills in SQL Language, Python is a plus. /li liHave strong analytical skills, mathematical abilities and business acumen, being able to translate complex data into meaningful insights. /li liSpeak English fluently. /li liAre willing to travel. /li /ul /p #J-18808-Ljbffr