Job SummaryResponsible for the daily shift operations of Housekeeping and Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Candidate ProfileEducation And Experience High school diploma or GED; 2 years experience in the housekeeping or related professional area.2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIESManaging Housekeeping Operations
Supervises the property general cleaning schedule.Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.Inventories stock to ensure adequate supplies.Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.Supports and supervises an effective inspection program for all guestrooms and public space.Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
Ensuring Exceptional Customer Service
Strives to improve service performance.Empowers employees to provide excellent customer service.Conducting Human Resources Activities
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.Observes service behaviors of employees and provides feedback to individuals.Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.