Data Center Manager (Night Shift), AWS Opportunity for Military Community
Job ID: 3192668 | Amazon Data Services, Inc.
This opportunity is for U.S. citizens who have served in the U.S. Armed Forces including Reserves, National Guard, and service member spouses. Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with people‑management experience, strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain. We’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Essential Requirements
* Ability to travel to or commute between data center locations as needed
* Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
* Travel frequency will vary based on business needs and operational status of assigned facility
* Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
Key Job Responsibilities
* Operationally responsible for a Data Center
* Prioritize and assign trouble tickets to data center technicians and operators
* Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
* Develop career paths for employees and update them in internal tools
* Recruit and train data technicians to ensure appropriate staffing levels
* Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics
* Learn quickly or act as the subject matter expert across all aspects of data center operations
* Ensure all operational KPIs and metrics are measured and met
* Inspire and guide improvement in team process, technology innovation and automation
* Manage large‑scale events (outages) and act as the call leader
* Improve workflows and throughput for data center operations
* Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs
* Maintain the on‑call schedule by coordinating absences and vacations
* Be passionate about the quality and quantity of services being provided and continuously strive to improve customer experience
Basic Qualifications
* 4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics or equivalent
* 2+ years of people‑management experience
* 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities
Preferred Qualifications
* 2+ years of computer hardware experience, including troubleshooting and repairing
* Experience in technical writing in a relevant field
* Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS, CND, or Security+
* Experience with system management tools and client/server environments
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
The base salary range for this position is 78,400.00 – 137,300.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
#J-18808-Ljbffr