Manage discrepancies detected by customers on our shipments through our internal mainframe systems Manage the discrepancy reports of our Central Warehouse and the ones from all Regional Distribution Centers, Stores or Wholesale Customers, investigating about root causes generating mismatches, missing and damages affecting our products along the end-to-end flows Support the enhancement of our Operational ticketing tool and associated database working in close partnership with Ker Tech Support other departments facilitating the collection of information to monitor business trends and opportunities A high school graduate, a university degree will be a plus Former experience and knowledgeable about logistics flows and shipments A professional with excellent written and spoken communication skills, who can communicate effectively with all levels of internal and external stakeholders A strong problem solver who is able to prioritise and meet deadlines A proactive team player who is flexible, adaptable and reliable An individual with excellent written and spoken communication skills, and can communicate effectively with all levels of internal and external stakeholders Expert in using Microsoft Office, especially Excel. The working knowledge of AS400 or SAP would be a plus Fluent in Italian and English, both written and spoken