Job Summary
The ICT Business Analyst plays a critical role in bridging business stakeholders and ICT delivery teams to ensure that business needs are accurately captured, translated into actionable system requirements, and delivered successfully. The role supports digital platforms, operational systems, and data flows across Aftersales, eCommerce, Dealer Experience, Accessories, Pricing, Warranty, Fleet, IAM, and related domains.
Business Requirements & Analysis
* Gather, analyze, and document detailed business requirements for new initiatives, enhancements, and platform improvements.
* Translate business needs into functional specifications, process flows, user stories, and data requirements for ICT delivery teams.
* Define and document business rules.
* Support backlog refinement and prioritization in collaboration with Product Owners.
Stakeholder & Cross‑Functional Collaboration
* Act as the primary liaison between business stakeholders and ICT vendor teams.
* Partner with Product Management, Operations, Finance and external vendors as needed.
* Facilitate workshops, requirement reviews, and solution walkthroughs to ensure shared understanding and alignment.
Solution Design & Delivery Support
* Support solution design by ensuring requirements align with existing platforms, integrations, and data models.
* Coordinate and support User Acceptance Testing (UAT), including test scenario definition, defect triage, and validation of business outcomes.
* Assist with release readiness, documentation, and post‑launch support activities.
Data, Systems & Process Enablement
* Support data management activities.
* Identify process gaps and improvement opportunities across business and system workflows.
* Leverage reporting and analytics to validate requirements, measure outcomes, and support decision‑making.
Continuous Improvement & Innovation
* Contribute to business improvement initiatives, including automation, AI, and data‑driven enhancements where applicable.
* Support standardization of requirements documentation, best practices, and delivery processes across ICT initiatives.
Required Qualifications
* Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
* 5+ years of working experience in IT Systems.
* Proven experience as a Business Analyst within ICT / IT‑driven environments.
* Proven experience in Automotive or similar industries for quicker involvement on Fleet topics.
* Strong requirements gathering, documentation, and stakeholder management skills.
* Experience working with cross‑functional teams and agile or hybrid delivery models.
* Excellent communication, analytical, and problem‑solving abilities.
* AI (Gen‑AI, AI agent and agentic AI) background to support customer self‑service implementation and back‑office processes improvement.
At Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. Diverse teams will allow us to better meet the evolving needs of our customers and care for our future.
#J-18808-Ljbffr