For a client leader in industrial sector, we are searching for the IT Operations Manager responsible for overseeing the organization's IT infrastructure, management cross-functional IT tasks including systems software, hardware, databases, data and voice networks, data processing operations, and user technology support, and conducing cost/agevolazioni analysis for IT project. Key Responsibilities Operational Management Oversee daily EIT operations within the assigned country(s) or cluster, ensuring all infrastructure services are running smoothly and efficiently. Manage and monitor EIT infrastructure and services to ensure availability and performance. Coordinate and lead the local IT teams to deliver consistent and high-quality support. Ensure the stability, availability and performance of IT services, acting as a local operational point of contact. Oversee hardware, software, database, network (data and voice) and workplace technology environments. Incident and Problem Management Manage and resolve EIT incidents and problems in a timely manner, minimizing downtime and disruption to business operations, leveraging and connecting with global towers and sub-towers. Implement and maintain incident and problem management processes in alignment with ITIL best practices. Service Delivery Ensure EIT services are delivered in accordance with agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Monitor service delivery performance and implement improvements to enhance service quality and efficiency. Act as the operational Service Owner for IT services, ensuring quality, reliability and customer satisfaction. Identify and implement continuous improvement measures to enhance operational efficiency and service quality. Project Management Lead and participate in IT projects, ensuring they are completed on time, within scope, and budget, following