Join to apply for the Cloud Solution Architect (CSA) – Cloud & AI Apps role at Microsoft.
The Global Customer Success (GCS) organization, within Customer Experience & Success, is driving customer success on the Microsoft Cloud by leveraging AI-powered capabilities and human expertise to deliver innovative solutions that accelerate business value, drive operational excellence, and nurture long‑term loyalty.
As part of the International Customer Success Organization (iCSU), our mission is to incubate, deliver, and scale world‑class customer success services for Microsoft’s most strategic, innovative, complex, and globally operating customers.
Join our expanding, culturally diverse iCSU team as a Solution Architect (CSA) AI Apps and help build a future where customers turn to us not only for industry‑leading, AI‑enabling data products and services but also for a differentiated and connected customer experience. You will become a member of a passionate, collaborative, and innovative team of experienced CSAs in EMEA, ready to welcome you into the fast‑paced, dynamic era of AI. Our customers are eager for your support to stay at the frontier of AI innovation.
We are looking for a Cloud Solution Architect to help customers bring their AI‑powered applications to production scale on Azure. In this customer‑facing role, you’ll lead technical engagements across design, build, and operations, removing blockers and accelerating adoption of Azure AI, App Services, GitHub, and data platforms. As part of the Cloud + AI Apps team, you will deliver engagements leveraging existing repeatable IP and execution engines, with accountability for delivery excellence, consumption growth, and successful deployment for customers. You’ll ensure production readiness of mission‑critical workloads and contribute reusable IP that scales impact. You’ll be certified in priority workloads such as Azure AI Foundry, AKS, Cosmos DB, and GitHub, and collaborate with customer executives, developers, and engineers to turn innovation into real‑world outcomes.
This role is flexible in that you can work up to 100% from home.
Microsoft’s mission is to empower every person and organization on the planet to achieve more. We are driven by a growth mindset, innovation, and collaboration to realize shared goals. We value respect, integrity, and accountability, creating a culture of inclusion where everyone can thrive.
Responsibilities
* Engage with customer IT and business leaders to understand their application, data, and AI priorities, and design secure, scalable solutions that drive business value and customer satisfaction.
* Lead technical engagements across architecture design, Proof of Concepts (POCs), and Minimum Viable Products (MVPs) to accelerate adoption of Azure AI, App Services, GitHub, and data platforms.
* Own the end‑to‑end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
* Drive next best actions and generate incremental pipeline from each engagement, aligning with Unified Enterprise Support (ES) priorities.
* Deliver repeatable intellectual property (IP) and contribute to centralized IP development to accelerate deployment and achieve targeted outcomes.
* Provide delivery oversight and escalation support for key Factory engagements across AI and App Innovation projects.
* Lead the health, resiliency, security, and optimization of mission‑critical workloads, ensuring readiness for production‑scale AI use cases.
* Act as the Voice of the Customer by sharing insights and feedback with engineering teams to influence product improvements and remove adoption blockers.
* Support customer skilling through technical workshops, readiness activities, and recommendations that ensure solution performance, maintainability, and reliability.
* Maintain deep technical expertise and stay current with Azure, AI, GitHub, and cloud‑native development trends, while contributing to internal and external technical communities.
* Be accredited and certified to deliver with advanced and expert‑level proficiency in priority workloads including Azure AI Foundry, AKS, App Service, Cosmos DB, Azure SQL, PostgreSQL, APIM, and GitHub.
* Demonstrate a growth mindset by continuously aligning your skills to customer needs, contributing to knowledge sharing, and mentoring others to accelerate customer outcomes.
Required Qualifications
* Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
* Proven experience architecting and implementing enterprise‑grade cloud‑native solutions with AI capabilities – preferably pre‑existing knowledge of Azure.
* Proven experience implementing cloud‑native applications in Python or .NET with generative AI capabilities.
* Business fluency in English.
Preferred Qualifications
* Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or related field AND solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field solid experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience.
* Solid experience working in a customer‑facing role (e.g., internal and/or external).
* Experience implementing hands‑on Proof of Concepts (PoC), Minimum Viable Products (MVPs) using Copilot Studio and/or with Microsoft Teams Extensibility.
* Passion in accelerated development workflows leveraging AI‑first software development environments (e.g., GitHub Copilot, Cursor, Claude Code).
* Breadth of technical experience in cloud solutions and knowledge in foundational security, infrastructure, and network design, and subject matter expertise in data analytics and big data processing.
* Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
EEO Statement
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Location
Trento, Trentino‑Adige, Italy
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