Sales and Event Operations Specialist
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As a Sales and Event Operations Specialist, you play a critical role in ensuring seamless service delivery to high-profile clients. Your primary responsibility will be to serve as the key point of contact for clients, suppliers, internal teams, and Manager on Duty during regular office hours.
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You will be responsible for supporting and preparing daily plans for the Manager on Duty and Quality department, managing last-minute changes, confirming next-day services, handling emergencies, and ensuring uninterrupted service delivery with the highest standards of luxury and professionalism.
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Your tasks will include:
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1. Being available and responsive throughout your assigned shift;
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2. Conducting thorough handovers with the previous Duty Manager;
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3. Monitoring active services and bookings, handling all urgencies during the daytime;
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4. Confirming next-day services with suppliers;
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5. Communicating with on-site clients using official templates;
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6. Escalating critical issues to leadership and the Quality Department;
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7. Using internal tools throughout our ERP/CRM system.
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You are expected to be calm but energetic, resourceful, and proactive under pressure, handling working hours well without panicking. You should be a clear and courteous communicator, both over the phone and in writing, meticulous with details, and confident in problem-solving.
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Affinity for phone etiquette and duty procedures is necessary. Fluency in English is required; additional languages are a plus. Flexibility with working outside standard hours and on-call availability is also desirable.
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This role offers the opportunity to work with global high-profile clientele and elite suppliers, providing professional development through structured training (Phone Etiquette & Duty Training), inclusion in a dynamic, fast-paced, and supportive luxury operations team, and access to clear SOPs, reporting systems, and tools to support performance.
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We offer:
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8. A central role in maintaining gold-standard service during critical hours;
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9. The opportunity to work with global high-profile clientele and elite suppliers;
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10. Professional development through structured training (Phone Etiquette & Duty Training);
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11. Inclusion in a dynamic, fast-paced, and supportive luxury operations team;
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12. Clear SOPs, reporting systems, and tools to support performance.
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