Account Operations Manager Our fast-growing Technology startup sennder Italia is looking for an Account Operations Manager to join our commercial team. The role is based out of the Milan office and will report to the account manager. Do you want to help us shape the future of the logistics industry? - We value humility and we're as interested in your character as we are in your talent. Please apply, even if you feel you only meet part of our listed criteria. Diversity drives innovation and we offer an international and friendly work environment with an energetic company culture. Just be yourself and maybe you'll bring something valuable to the role we didn't initially think of._ If you're passionate about taking yourself, sennder, and the logistics industry to the next level, curious, and driven by solving puzzles and influencing how we reach our business goals, then you might be who we're looking for. What others may consider uncertainty, you see as an opportunity to learn and be proactive, while being a team player and understanding how your personal development intersects with the company's growth. As Account Operations Manager you will support our commercial team to manage clients' daily communications and handle several operational tasks with the aim to deliver the best quality service to our clients. You'll be collaborating closely with the commercial and operations department to manage daily communications with our clients, to support and, in future, be in charge of the operative tasks linked to the delivery. sennder Italia, with its HQ located in the heart of Milan, is changing the way people think about logistics. We revolutionize road freight logistics by making it simpler, quicker, and more cost-efficient to move Full Truck Loads across Europe. We offer the best option for moving freight even to the largest companies by providing a network of technology-connected trucking companies. Shippers get real-time GPS tracking on all shipments, and business analytics to improve their supply chain. sennder Italia is a Joint Venture company between sennder GmbH and Poste Italiane. Our company matches the digital and innovative soul focus on technologies and digitalization of sennder GmbH with the expertise and know-how of the largest distribution network in Italy: Poste Italiane. IN THIS ROLE YOU WILL: - Communicate with customer operations managers and warehouses operators; - Directly report into the Account Manager to support achieving weekly and monthly targets; - Ensure accurate data entry; - Collaborate with our Partner Manager team on a daily basis; - Manage upsell initiatives on a daily basis, and contribute to expand company´s volumes and revenue; - Gather information from different stakeholders, enable smooth processes and accurate data input into our management system; - Ensure appropriate claim management by registering and collecting all useful information to get to a prompt and accurate resolution; - Work with the finance dept for claim follow up and POD request. PREFERABLY YOU ARE: - Experienced working directly with clients; - Used to working with data; - Organized with a great attention to details; - A great problem solver; - Able to understand processes and analyze circumstances; - A great team player; - Able to thrive in an environment where constant change is the norm; - Italian speaker (ideally at a native level) and with a very good English knowledge. WHAT YOU CAN EXPECT: - A fast-growing company, transitioning from startup to scale-up, where your work will make an impact on our growth and lead to several career opportunities. - An international team of 800 people with 65 nationalities spread across 7 country offices with English as our company language. - A quarterly feedback and review process for personal development. We also use "Objectives and Key Results" for company goals. - A structured promotion process, providing everyone with fair and transparent career growth. - Learning and development opportunities on the job and through conversations with your manager. - Various opportunities to connect with colleagues, formally and informally, digitally or in person (when allowed), through regular team events, company get-togethers, and partnership events with other companies and local organizers. - When in office: unlimited snacks, drinks, and fruits. - Compliance with COVID-19 restrictions when required with remote interviews, onboarding, and working. At sennder Italia we want to maximize the individual's potential for all employees and reinforce an inclusive culture and environment of continuous learning that empowers people to succeed as a team. In addition to humility, we value commitment, team spirit, respect, and kindness to build trusted relationships across teams. Learn more on our career site.