Ph3Experteer Overview /h3pIn this role you will define and drive the global after-sales strategy for Loro Piana, shaping a unified service portfolio across stores and regions. You will lead the end-to-end after-sales experience to boost customer satisfaction, loyalty, and brand reputation, while enabling business growth through operational excellence. You will collaborate with cross-functional teams to implement innovative after-sales programs and ensure consistent service delivery at scale. This is a high-impact opportunity to influenceLuxury retail service standards and customer care. /ph3Retribuzione / Benefits /h3ulliDefine and implement a global after-sales strategy and transformation roadmap /liliDevelop and govern the Services portfolio and guidelines for global rollout /liliOversee after-sales lifecycle, including installation, support, spare parts, and warranties /liliManage warranty and complaint processes with Product Development and Quality /liliEstablish KPIs for after-sales performance and customer satisfaction /liliCollaborate with Stores, Retail Operations and Quality to align service with product quality /li /ulh3Responsabilità /h3ulli10+ years in senior after-sales or customer service roles in luxury retail /liliStrategic mindset for developing end-to-end after-sales strategies /liliProven project management: scoping, budgeting, scheduling, stakeholder management /liliExperience in process improvement and KPI monitoring /liliStrong leadership and team management abilities /liliExcellent communication, interpersonal, and negotiation skills /liliCollaborative with operations, product development, and client care /li /ul /p #J-18808-Ljbffr