At Ferragamo, we're more than just building a Brand We're redefining luxury fashion.
Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. with the unique blend of elegance and contemporary that have always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.
And you’re more than just joining a Team.
We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.
Let’s Evolve Iconic and create the next exciting chapter!
You will join us in our new store in Fidenza, Italy.
YOU
Undertake work with a high degree of integrity, leading by example in every situation.
Take action and ownership, ensuring a magical client experience while aiming to be a leader, a nurturer, a natural connector with a passion for helping others grow
A powerful communicator, handling your colleagues and clients with personal care and empathy
THE JOB
Support your colleagues to transform each client experience into magical moments for the client by creating a hand-crafted experience
Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion
Be a liaison - on the sales floor - between your colleagues and the store manager to drive and achieve individual and team objectives and act as a mentor to the team by proactively offering insights, reflections, and experiences
ESSENTIALS
Being passionate about the client experience with in-depth knowledge of the desires, needs and expectations of luxury clients
Communicating and storytelling with conviction, you master the ability to listen and ask the right questions
Acting and thinking first of the employee and client relationship
Empowering team members with autonomy to accomplish tasks effectively and generate enthusiasm for a positive team spirit
Thinking innovatively of new ways of creating value and magic for the clients
MISSION DETAILS
Support the Store Manager in driving the store strategy to achieve the best sales performance and creating a hand-crafted 360° experience for the client
Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment
Provide excellent and specialized customer service to develop meaningful and loyal client relationships through CRM initiatives
Role model best in class sales and self leadership by playing an active role within your team, and also take action to solve problems with positive outcomes
Actively engage in wider community and seek inspiration from other sectors to form a cohesive team focused on creating an energetic, exciting, innovative and approachable environment
Empower and support your colleagues to accomplish tasks effectively and generate enthusiasm and energy to create positive team spirit
Build and maintain relationships by instilling a sense of belonging and a positive, forward-thinking mindset
Languages:
Proficiency in Italian and English, more languages will be advantageous.
Position available:
Full Time, Fixed-term contract
OUR DEI COMMITMENT TO YOU
At Ferragamo, you can play your part and express your uniqueness. We are committed to building a diverse workplace in which inclusivity is valued in all its forms – gender, age, disability, race, ethnicity, nationality, culture, religious beliefs, and sexual orientation. As an Equal Opportunity Employer, we welcome and consider applications from all candidates regardless of their personal background.