We are looking for a Sales Support Specialist for our Laboratory Process Solutions activity (LPS). Based in Varedo, you will be responsible for providing administrative support to the sales team, enhancing the efficiency of the sales process between the organization and its customers, and interacting with internal and external customers.
You will support the internal sales team by providing necessary information, supporting our tools, and training on process steps to ensure customer satisfaction and promote the purchase of our products and services.
Your Responsibilities
1. Work with our SPOT “SAP” & CRM “Salesforce” systems
2. Answer customer inquiries
3. Support and prepare quotations
4. Manage leads by transferring incoming leads to the appropriate contact or sales functions via CRM
5. Collaborate on projects, e.g., internal process optimization
6. Review, maintain, and control price conditions in SAP, ensuring conditions are visible on eShop & CRM
7. Centralize information for the production of price lists and pricing groups
8. Process and follow up on literature and brochure requests, as well as sample dispatches
9. Coordinate and process questionnaires
10. Ensure the quality of master data in SAP & CRM (sales-relevant data)
11. Support eCommerce inquiries
12. Create customers in SAP & Salesforce (perform duplicate checks on prospects)
13. Support and coordinate reseller requests and prepare offers
14. Coordinate service technician leads and calculate bonus payments
15. Process marketing promotional actions
16. Coordinate between different departments of the Sartorius Group and the sales team
17. Support colleagues in the sales support department
18. Assist in DEMO & Sampling Handling Processes
What Will Convince Us
* An academic degree in business administration or a related field
* Minimum of 3 years of experience in customer service or order processing
* Strong reporting skills
* Service-oriented and detail-oriented
* Excellent communication and teamwork skills
* Proven software skills, including Microsoft Office, SAP, and field management software
* Fluent in English and Italian
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