About HCLTech È pronto/a a candidarsi? Si assicuri di aver compreso tutte le responsabilità e i compiti associati a questo ruolo prima di procedere. HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. We re powered by our people a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Role Overview We are seeking an experienced Test Manager to lead end‑to‑end testing strategy, planning, and execution for Retail IT applications in a development environment. The role involves managing functional, integration, system, and UAT testing across complex retail platforms such as e‑commerce, POS, ERP, OMS, WMS, and related integrations. The Test Manager will work closely with development, business, product, and operations teams to ensure high‑quality, stable, and scalable retail solutions. Test Manager – IT Retail Domain (Development Environment) Role Title: Test Manager Experience: Typically 8–12 years overall testing experience (can be tuned) Domain: IT – Retail / Digital & Enterprise Systems Environment: Development / QA / UAT Employment Type: Full‑time Key Responsibilities Test Strategy & Planning Define and own the overall test strategy for retail IT programs. Prepare test plans, test schedules, effort estimates, and resource plans. Establish testing standards, processes, and governance for development and release cycles. Test Execution & Management Manage end‑to‑end testing activities including: Functional Testing System & Integration Testing Regression Testing User Acceptance Testing (UAT) support Ensure complete test coverage across retail business scenarios. Track test execution, defects, risks, and mitigation plans. Retail Domain Testing Oversee testing of Retail IT applications, including: E‑commerce platforms POS systems Inventory & Supply Chain systems Order Management, Pricing, Promotions, and Payments Validate end‑to‑end retail workflows such as order‑to‑cash, replenishment, returns, and fulfillment. Defect & Quality Management Manage defect lifecycle and ensure timely resolution with development teams. Conduct root‑cause analysis for recurring issues. Report quality metrics, test status, and risks to stakeholders. Team Leadership & Collaboration Lead and mentor test leads and test engineers. Coordinate with developers, architects, business users, and product owners. xrtlpzc Support agile ceremonies and release readiness reviews. Required Skills & Experience Core Testing & Management Skills Strong experience as a Test Manager / QA Manager in IT programs Expertise in: Test strategy and test planning Test execution management Defect management and reporting Experience working in development‑led environments (Agile / Hybrid) Retail IT Domain Expertise Proven experience in Retail IT domain testing Strong understanding of: E‑commerce and omnichannel retail flows Inventory, pricing, promotions, and payments ERP / OMS / POS / WMS integrations Tools & Methodologies Experience with test management tools (JIRA, Zephyr, ALM, TestRail, etc.) Familiarity with automation testing frameworks and CI/CD pipelines Experience working in Agile / Scrum environments Good to Have Experience managing automation and performance testing teams Exposure to cloud‑based retail platforms Knowledge of retail compliance and security testing ISTQB or equivalent certification Soft Skills & Competencies Strong leadership and stakeholder management skills Excellent communication and reporting abilities Risk‑based decision‑making mindset Ability to manage multiple releases and tight timelines Experience working in large, business‑critical retail programs Career Growth Opportunity to grow into QA Delivery Head / Program Test Manager Ownership of Retail IT quality transformation initiatives Strategic role in ensuring release stability and customer experience