Position description
Job Family/Profession
Sales & Marketing - Sales & Marketing
Job title
Aftersales Technical Assistant
Contract
Permanent contract
Status
Staff
MISSION
As part of Stellantis' Technical Assistance team, the Technical Assistance Specialist provides remote support to dealers in diagnosing and repairing complex technical issues on customer vehicles.
Working closely with dealers, Country Technical Delegates, Engineering, Quality, and Suppliers, the specialist plays a key role in improving customer satisfaction, service quality, and repair efficiency across the network.
This position directly contributes to reducing workshop return rates, repair times, and overall customer costs.
RESPONSIBILITIES AND DUTIES
- Manage the preparation of pricing papers for all markets, coordinating with Regional teams to discuss proposals and supporting Finance in the analysis required for approval.
- Ensure that pricing approval processes align with company profitability targets and Pricing Power objectives.
- Prepare and release price lists for new models, model years, product updates, and special series.
- Define and validate commercial parameters (e.g., prices, option take rates, sales incentives) in support of Program Approvals.
- Monitor the competitiveness of Maserati models, analyzing
competitor pricing strategies and supporting Product Managers in defining quarterly actions to achieve both commercial and financial goals.
- Track regional pricing trends and option take rates to identify opportunities and ensure consistent alignment across markets.
Profile
- Technical Diploma or Bachelor's degree in Engineering, or equivalent hands-on experience in a related technical field.
- Solid practical and theoretical knowledge of automotive technology.
- Strong analytical and reporting abilities.
- Experience using diagnostic tools (e.g., Diagbox, WiTech) and interpreting wiring diagrams.
- Strong customer focus and cost awareness.
- Excellent organizational and coordination skills within cross-functional teams.
- Effective communicator — both written and verbal — with strong interpersonal skills.
- Self-motivated and able to manage time and priorities independently.
Position location
Country
Europe, Italy
City
Rivalta di Torino
Candidate criteria
Minimum level of experience required
3 to 5 years
Languages
English (Fluent (3,5 - 4,4 Bright))
Required Skill Profession
Sales Representatives, Wholesale And Manufacturing