Ph3Role Overview /h3pWe are looking for a motivated and service‑oriented professional to join our Tractor Service Department. As part of an international after‑sales organization, the new team member will contribute to strengthening dealer support and enhancing service performance across the assigned region. /ph3Key Responsibilities /h3ulliDealer Support: Manage daily technical inquiries from the field, providing expert guidance to dealer service progress, mechanics via telephone, mail and onsite. /liliCase Management: Oversee the e-service ticket lifecycle and technical reporting, ensuring all troubleshooting and problem‑solving protocols are correctly followed. /liliJoint customers visit the dealer to fix complex technical issues. /liliDealer Visits: Conduct regular dealer visits to review service‑related topics, including field follow‑ups, new service bulletins, mandatory campaign progress, and warranty issues. Monitor machine registrations and collaborate with dealers on technical training proposals to encourage the professional growth of their mechanics. /liliTraining: Facilitate technical training sessions (both virtual and in‑person). This includes content preparation (online and F2F) and conducting classroom instruction at our Milan headquarters. /li /ulh3Qualifications /h3ulliTechnical diploma as a Mechanical Engineering Technician (or equivalent high school technical certification) with after‑sales business knowledge. /liliFluency in English (written and spoken) is a requirement. /liliBasic knowledge of French is desirable (not mandatory). /liliAdvanced user‑level knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) is required. /li /ul /p #J-18808-Ljbffr