Overview
🎯 Your role :
As a Supply Chain Support Analyst, you will be responsible for ensuring the smooth operation and continuous improvement of digital tools used by external partners (manufacturers and suppliers).
Responsibilities
* Coordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requests
* Animate support channels and ensure proactive communication with users
* Monitor incident resolution and coordinate with technical teams to ensure timely issue resolution
* Identify recurring issues, define corrective action plans and contribute to continuous improvement
* Develop and maintain user documentation and training materials
* Deliver training sessions and support onboarding of new users, as well as process refresh sessions
* Track performance indicators (KPIs) and produce regular reporting for business teams
* Prepare and lead follow-up meetings with partners
* Contribute to the optimization of support processes and service quality
Qualifications
* Master’s degree (Business School, Engineering School or University)
* 2 to 5 years of experience in consulting, support, or project management (including internships or apprenticeships)
* Knowledge of Supply Chain processes and/or support environments (RUN)
* Experience in Luxury or Retail environments is a plus
* Good understanding of digital tools and business processes
* Strong analytical skills with the ability to qualify issues and propose solutions
* Excellent communication and interpersonal skills
* Client-oriented mindset and strong sense of service
* Proactive, autonomous and detail-oriented
* Fluent in English and Italian. Knowledge of French will be appreciated.
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