PpMangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper-upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four- and five-star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton. /p h3Job Description /h3 pThe Executive Assistant Manager assists the General Manager. He/she provides the General Manager with information of all the departments. The Executive Assistant Manager is responsible for keeping a perfect coordination between all departments and controlling their operation with regards to the company’s standards, revenues and controlling costs and the highest comfort and satisfaction for guests. /p pIn charge of Rooms Division, Front Office, Housekeeping, Guest Experience, Public Relations and SPA. Furthermore, provides functional assistance to the Food and Beverage operation, coordinating functions and activities with the department heads as appropriate. /p h3Duties and responsibilities /h3 ul liAssist the General Manager in the day to day operations and in all aspects of the business planning /li liAssist General Manager during Morning Meetings or conducts the morning HOD meetings his absence /li liEnsure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards /li liMonitor the Guest feedback on Trip advisor, OTA's etc. and hotels Guest and Reviews surveys /li liReceives and resolves or assists the General Manager in resolving guest complaints and service recovery process /li liRegularly update the General Manager on all Operations achievement and key issues /li liResearches and reviews guest feedback and uses this to inform / manage quality processes and decisions /li liSupports objectives and strategic goals implementation ensuring proper brand positioning /li liWork together with HODs to meet and exceed LQA standards, Guest Experience in order to drive operational and service excellence /li liBuilds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operational effectiveness and the highest level of comfort and satisfaction for our guests. /li liPerforms daily, weekly and monthly property inspections /li liEnsures property, grounds, physical plant and work areas maintained to standard /li liPerforms sudden audits on rooms and other operating areas /li liEnsures effective, timely and accurate communications flow with regards to hotel policies and procedures /li liManage all operational procedures to grow revenue and to improve service and quality /li liResponsible for coordination between all departments and controlling their operation with regards to the company’s standards, quality, training, revenues and controlling costs /li liDevelop and implement action plans to maximize performance and profitability /li liReviewing best practice internally and externally to support the provision of on-going recommendations to improve guest experience. /li liContribute to the creation and implementation of best practice quality vision, strategy, policies, processes and procedures to aid and improve operational performance /li liAnalyse the market needs and trends and drive strategies that contribute to tangible business improvement /li liWorks with the general Manager in preparation of the strategic plan, and CAPEX projects /li liAssure efficient operation and cost control /li liEnsure a visible presence for guests and staff /li liDevelop products and service and ensure they are communicating to the relevant departments /li liContribute to short and long organizational planning and drive company initiatives /li liMeet clients and resolve problems. /li liBe a role model and contribute for the implementation of the Company Behaviours, Vision and purpose. /li liRepresents the business and the company in a positive and productive manner to media and the community /li /ul h3Requirements /h3 ul liProven experience in luxury hospitality, preferably in 5-star hotels /li liStrong knowledge of hotel operations and quality standards /li liFamiliarity with property management systems /li liSolid leadership skills and ability to manage, motivate and inspire team /li liExcellent organizational and communication abilities /li liFluency in English; additional languages are a plus /li liAttention to detail and commitment to excellence /li /ul h3What we offer /h3 ul liSeasonal contract /li liMeals provided (1 euro per day) /li liCareer growth opportunities within the company /li liDynamic and collaborative work environment /li liOngoing training and access to professional development courses /li /ul /p #J-18808-Ljbffr