We are seeking a General Manager to lead strategic and operational excellence for a prestigious global brand, with a particular focus on driving growth and customer experience within the premium audio and home entertainment market. This senior leadership role will be instrumental in delivering sustainable revenue growth, strengthening brand positioning, and cultivating exceptional client experiences across all business channels.
With a 70% strategic focus on the Stage product line and related high-end services, the General Manager will lead initiatives to expand market share, enhance operational performance, and build high-performing teams. Acting as a brand ambassador, you will ensure flawless execution of business strategies, represent the company with key partners and authorities, and drive measurable results in alignment with global objectives.
Key Responsibilities
Strategic & Commercial Leadership
* Define and implement an omnichannel growth strategy (retail, e-commerce, B2B) to achieve business goals and elevate customer experiences.
* Lead the expansion and performance of the Stage product line, ensuring premium service delivery.
* Develop promotional and brand-building initiatives to strengthen market presence and customer engagement.
* Build and maintain a high-value CRM database to optimize client relationships and revenue opportunities.
* Collaborate with leadership on annual and monthly plans, budgets, and market development strategies.
Operational Excellence
* Establish and refine standard operating procedures and service benchmarks across all channels.
* Oversee daily operations, ensuring KPI-driven performance, productivity, and profitability.
* Drive inventory optimization and supply chain efficiency, reducing shrinkage and ensuring availability.
* Execute effective pricing, sales, and margin strategies to meet revenue and profitability goals.
Team Leadership & Development
* Recruit, train, and lead high-performing cross-functional teams.
* Foster a culture of collaboration, accountability, and continuous improvement.
* Act as a mentor and motivator, driving engagement and team success.
Market Development & Customer Engagement
* Conduct market and competitor analysis to identify new opportunities and trends.
* Lead store development initiatives, including site selection and retail modeling.
* Oversee integrated marketing campaigns (digital and offline) to maximize engagement and conversion.
Governance & Reporting
* Ensure strict adherence to regulatory compliance, corporate policies, and security standards.
* Deliver detailed and insightful reports to senior leadership.
* Actively participate in corporate strategy and financial planning at a regional level.
Requirements
* 5+ years of experience in General or Commercial Management within luxury, premium retail, or consumer electronics/furniture sectors.
* Proven success in growing revenue, market share, and brand equity through strategic and operational initiatives.
* Exceptional leadership and team management skills; ability to inspire and manage diverse teams.
* Strong understanding of luxury customer expectations and premium service delivery.
* Advanced analytical and business acumen, with proven ability to interpret complex data and drive actionable strategies.
* Excellent communication, negotiation, and stakeholder management skills.
* Fluent in English and Italian (verbal and written).
* Agile, adaptable, and solution-oriented leader who thrives in dynamic environments.
Why Join:
This is a rare opportunity to lead the strategic and commercial operations of a globally recognized luxury brand. The role offers autonomy, high visibility, and the ability to shape the future of a premium retail network in a key market.