Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions. We are looking for theSia tra i primi a candidarsi: legga la panoramica completa del ruolo qui sotto, quindi invii la sua candidatura per essere preso/a in considerazione.IT Help DeskPosition Summary:The First Level IT Helpdesk provides frontline technical support to end users, ensuring smooth day-to-day IT operations. The role focuses on supporting Windows-based environments, resolving hardware and software issues and handling support tickets while documenting technical procedures to ensure business continuity and service quality.KEY RESPONSIBILITIESSystem Support and Management• Provide first level technical support to users on Windows environment (client and server), on site and remotely• Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)• Resolve hardware and software issues, ensuring business continuity• Provide support for Meeting Rooms management• Handle ticketing and document technical proceduresPROFESSIONAL EXPERIENCE/QUALIFICATIONSRequired Experience / Skills:• Diploma in Information Technology, Computer Science or related technical field• Minimum 3 years of experience in IT support or help desk roles• Excellent knowledge of Windows 10/11 and Windows Server• Good knowledge of Microsoft 365 and Microsoft cloud services• Good level of technical English (written and spoken)Key Competencies:• Curiosity and willingness to learn• Proactivity to take initiatives• Flexibility to manage multiple priorities from different locations globally• Can-do attitude and hands on approach• Troubleshooting and Problem-solving• Team oriented attitude and internal customer focus• Passion for technology• Confidentiality and integrityWork place: Group Headquarter, Milan, on site. xlwpduy If you are interested in this role, please forward an up-to-date copy of your CV, authorizing the treatment of your