Direct message the job poster from Hoymiles
Hoymiles Power Electronics Inc. is a globally leading inverter manufacturer with offices and services around the globe. The headquarters is based in Hangzhou, China, with the R&D department and manufacturing facilities also located there. Hoymiles has a significant R&D team dedicated to designing and manufacturing state-of-the-art microinverters and hybrid inverters for international markets. To develop our business in Mexico and provide better service to our customers, build a strong technical support structure, we are seeking an experienced Technical Support Engineer for Pre-Sales activities and After-Sales Services in Italy, reporting to the Head of Technical Support at HQ.
Major Responsibilities:
After Sales:
* Maintain the service level and fulfill service requests from local customers, especially VIP clients.
* Establish internal and external training systems, localize training materials.
* Follow RMA processes to ensure timely closures.
* Develop solutions to optimize local service quality, including technical guidance, response times, spare unit pool management, faulty unit disposal, and total costs.
* Provide regular service reports to HQ.
Additional Responsibilities:
* Collaborate with sales teams for technical exchanges with Brazil customers, training, and detailed technical solutions.
* Prepare presentation documents, technical explanations, and related files, including bidding documents, to maintain customer satisfaction and service levels.
* Analyze legal, technical, and certification requirements for specific countries and ensure compliance.
* Monitor market environment and provide competitive intelligence.
* Analyze competitors' products and features, working closely with HQ for competitive analysis.
* Support sales by visiting clients and project sites, guiding PV system installations, and implementing service strategies.
* Coordinate with sales to organize training and participate in exhibitions.
Required Experience and Competence:
* Based in Mexico, willing to travel nationally and internationally as required.
* HBO diploma in electro-technical field or equivalent education in solar energy industry.
* At least 1 year of technical experience; renewable energy industry preferred.
* At least 1 year of professional experience with inverter technologies, e.g., R&D, service, pre- and post-sales, in the string inverter industry preferred.
* Self-driven, problem-solving mindset with clear logical reporting and multiple proposals.
* International mindset suitable for a multicultural environment.
* Native-level Italian and fluent English in business contexts.
Additional Details:
* Seniority Level: Mid-Senior level
* Employment Type: Full-time
* Job Function: Customer Service
* Industries: Renewable Energy, Semiconductor Manufacturing
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