Job ID: | Amazon UK Services Ltd.Operations is the heart and soul of everything Amazon does. It is thanks to effective operations that items are processed and dispatched to our customers on time. Being an Operations Lead/Supervisor gives you the chance to see how all the different parts of operations work and play a role in ensuring everything runs smoothly.You'll be the first point of contact for team members during their shift and help them follow the processes that your managers have put in place. This is a hands‐on role, which will give you experience in using the tools and systems that make our operations successful.Key Job Responsibilities Measure and monitor workflows, track onsite performance, and provide important shift information to frontline management to ensure operational excellence across shiftsSupport and train employees to deliver great service and supervise them in their daily tasksSupport the Shift/Area Manager with projects to improve processes, cultivate a safe working environment, and increase workforce engagementWork with other departments to find solutions to address common issues or support needs in areas of key performanceUse data analysis to identify ways to optimise safety, quality and productivity
A Day in the LifeAs an Operations Lead/Supervisor, you'll be based in one of our operational sites. You'll support your Shift/Area Manager to carry out the plan for the shift. That will involve helping with pre‐shift meetings with your team and monitoring procedures to make sure everyone is following safety rules, quality processes, and the priority plan for the day.You'll escape any issues you spot to your manager, but sometimes you'll be the most senior person on shift and will give people the direction they need to complete their tasks. At other times, you'll support your Shift/Area Manager in planning shifts to make sure you have enough team members working during peak times.About the TeamQuick Commerce (QC) delivers ultra‐fast convenience through our network of small warehouses in city‐center locations, partnering with last‐mile delivery providers to get products to customers in 30 minutes or less. We combine creative thinking and technological innovation to fulfil millions of urgent shopping missions, offering a curated selection of grocery items and Amazon essentials.Our operations have two key components. Our "under the roof" associates process orders with industry‐leading speed, picking and packing customer orders to enable our 30‐minute delivery promise. We operate with a people‐first approach, with teams working across morning and afternoon shifts to serve customers seven days a week.Meanwhile, our "on the road" delivery network primarily utilizes Amazon Flex delivery partners on e‐bikes specially optimised for rapid urban delivery. We continuously innovate to improve customer experience, focusing on sustainable delivery solutions in dense urban areas while maintaining strict quality and food safety standards.We foster a collaborative environment that encourages creative problem‐solving and continuous improvement, as we work to revolutionise convenience shopping through ultra‐fast delivery.Advanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR)Relevant experience working with data analytics and using these metrics to identify problemsRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
Preferred qualifications are not required to apply for a position at Amazon. Experience of stakeholder management including building and maintaining professional relationshipsExperience in an operational environment, such as logistics, retail, hospitality, or customer service
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