Overview Join to apply for the Service Operation Coordinator role at Burckhardt Compression. For our Italian branch located in Caponago (MB) we are seeking a committed and proactive candidate for the Service Operation Coordinator position. Burckhardt Compression is a worldwide leader in reciprocating compressors, looking for a resource with several years of technical and commercial experience in service/aftermarket of mechanical machinery, preferably rotating equipment. The position is part of the Serv Division with the objective to push and support business development and the growth of the organization with new customers and an expanding service portfolio. The main task will be to coordinate activities and ensure successful service delivery in line with customer specifications, industry norms, BC standards, policies and procedures, ISO9001, on time and within budget. Location: Caponago, near Milan, Italy. Responsibilities Coordinate field service team (internal/external) Provide 1st level technical support for FSR and for BCIT in general Coordinate workshop resources Plan workshop load Ensure projects execution (Parts, FS, Repair) according to customer specifications, applicable industry norms, BC standards, policies and procedures, ISO9001, on time and within budget Cost evaluation of FS and workshop works Assist, evaluate, support and check the activities of the external service organization Identify, recruit and maintain relationships with suppliers Develop and build potential partnerships with strategic players to achieve defined targets Coordinate customer support and order management team Qualifications & profile 5-10 years of experience in a similar role and markets (preferably reciprocating compressor) Bachelor or Master engineering degree Full understanding of maintenance/repair jobs Knowledge of SAP (R3 or S/4 HANA) English – business fluent, contractual level in speaking and writing We are looking for Team player in a multicultural, international and local workshop environment Customer satisfaction oriented Consistent customer claims management Persistence in achieving targets Multiproduct and service order management ability Willingness for frequent domestic and international travel Available to perform field activities Trustworthy, proactive, self-disciplined, self-motivated, target oriented, loyal We offer Structured induction process Flexible and hybrid working conditions Versatile and autonomous activities and tasks Professional development opportunities Participation in job-related training and further education Appreciative cooperation with a family-like corporate culture Commitment to diversity Dynamic, international environment with engaged colleagues We look forward to receiving your complete application documents. Burckhardt Compression – IT | Location: Caponago (near Milan), Italy J-18808-Ljbffr