Role:
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Committed to develop your career in IT within large corporations?Keen on customer support?Willing to work within an international working environment?
Join our company as an L2 Onsite IT Technician to provide advanced technical support to end users at our customers.
What about your responsibilities?Resolve escalated L2 incidents related to Windows, Office 365, VPN, network connectivity, and business applicationsPerform device imaging, configuration, and deployment using standard tools (e.G., Intune, SCCM, Autopilot).Support user account management (Active Directory, Azure AD)Support office IT infrastructureProvide day to day local/remote desktop supportTroubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
Location : Milano (North)Employment contract: 1-year fixed-term (with possibility to move to permanent)
Feel free to apply with your CV and we will be glad to share some further insights with you!
Requirements:
2 years of IT support experience within large corporationsStrong knowledge of Windows 10/11, Office 365, and common enterprise applicationsUnderstanding of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi)Familiarity with Active Directory, Azure AD, Exchange Online, and identity managementExperience in OS, Apps and H/W installation and troubleshooting depending on project productsGood English and fluent ItalianFamiliarity with ticketing systemCommunicative and supportive attitude
Benefits:
Buddy programInternal career development programInternational job opportunitiesOnboarding programStaff discountsTicket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
Be part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. xivgfpx That's why Hemmersbach is The Social Purpose IT Company.